Alarm Monitoring and Notification
Our call center platform allows email notifications to be received when an alarm has been triggered for immediate dispatch. For many hosting services or technical support companies, this is an invaluable service to not only their business but for their clients.
Through our call center software, our telephone agents will receive an e-mail from your network. Once received, we can forward the e-mail or begin dispatching personnel within your company based upon instructions specific to your company. This way, you have someone to monitor emergency and time sensitive email 24 hours a day.
