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Blog 2017-02-09T01:30:24+00:00
808, 2017

How Call Centers Are Integrating with Facebook

By | August 8th, 2017|Categories: Answering Service, Call Center|Tags: , , |0 Comments

Facebook and other social media platforms are becoming valuable tools for businesses and their customers to use as a means of communications. Many businesses already have a Facebook page, which they can use to share [...]

2907, 2017

Call Center Best Practices: The Pros and Cons of Recording Phone Calls

By | July 29th, 2017|Categories: Answering Service, Call Center|Tags: , |0 Comments

“This call is being recorded for quality assurance purposes.” It’s a phrase you hear almost any time you call a customer service line. Even many small businesses have taken to recording their ingoing and outgoing [...]

2207, 2017

How to Make Your Business Stand Out with an Easy to Remember Phone Number

By | July 22nd, 2017|Categories: Answering Service, Call Center|Tags: , |0 Comments

Remembering a phone number to a business often is tied directly to how the business markets the number. One way to do this is with a vanity phone number, which is an easy to remember [...]

1507, 2017

Do Callers Prefer to Talk to a Person or an Automated Answering System?

By | July 15th, 2017|Categories: Answering Service, Call Center|Tags: , |0 Comments

In today’s mobile device driven society, one that has not changed is the desire to be able to speak to a live person instead of an automated answering system. Sure, automated systems are great when [...]

2906, 2017

Finding the Secret to Great Customer Service

By | June 29th, 2017|Categories: 24 Hour Answering Service, Answering Service, Survey|Tags: , |0 Comments

It is no secret that providing great customer service helps distinguish businesses from the competitors in their respective markets and industries. In fact, it can be the deciding factor when a potential customer is “on-the-fence” [...]

2206, 2017

Five Small Business Expansion Strategies

By | June 22nd, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , |0 Comments

As your small business grows, you have opportunities to expand your operations and make your business bigger. There are several different expansion strategies you can use to help keep your business growing and still be [...]

1506, 2017

Reasons You Should Outsource Your Call Center

By | June 15th, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , |0 Comments

For owners of small- and medium-sized businesses, one of the biggest questions they need to determine is whether it is better to set up their own internal call support or outsource their call center to [...]

806, 2017

Five Ways to Add Value to Your Business

By | June 8th, 2017|Categories: 24 Hour Answering Service, Answering Service, Business Insight, Call Center|Tags: , |0 Comments

In today’s markets, businesses of all sizes are constantly looking at different ways they can add value to their business to help grow their operations and increase their bottom lines. One of the key things [...]

2905, 2017

How to Conduct Surveys for Your Business

By | May 29th, 2017|Categories: Answering Service, Business Insight, Call Center|0 Comments

Surveys provide valuable insight about how customers perceive your business, its products or services, and the level of customer service they receive. Gathering useful information requires deciding on what aspect of your business you want [...]

2205, 2017

How to Personalize Your Customer Service Experiences

By | May 22nd, 2017|Categories: 24 Hour Answering Service, Answering Service, Customer Support|Tags: , |0 Comments

What makes a business great today is not the quality of the products or services they sell but, rather, the level of customer service experience provided. Let’s face it. The overall quality of products and [...]