For some consumers, working with a small business seems risky because of its size. Customers want to know that they can trust a company before doing business with it, but, with a smaller customer support staff and limited resources, building trust is a little harder for small businesses.
Here are 5 tips to make your small business look bigger.
1. Have a Physical Location
Most small businesses start out of the business owner’s home. Once you start to generate a steady flow of income, set up a physical location for your company. This spot doesn’t have to be huge or extravagant, but it can serve as a place to hold meetings, conference calls, and interviews.
2. Contract Freelancers
Are you unable to cover the cost of a full-time marketer, content writer, graphic designer, and office administrator? As a small business owner, you’re not alone. Instead of hiring employees, go the freelance route. With a solid team of freelancers, your business can appear to be running a big operation.
3. Have A Solid Website
To succeed, your company must have a presence on the web. Otherwise, you will go relatively unnoticed by potential clients. These days, it’s quite easy to create a website. Be sure your website is mobile friendly!
4. Use Automation
In today’s high-tech business world, automation is all around us. A good way to make your small company seem bigger is to automate your communications. You can do this by using a receptionist service or setting up a phone tree that allows calls to speak to a receptionist first.
Another automation tool to consider is a virtual assistant. A virtual receptionist can assist online customers who are looking to learn more about your brand or product.
5. Outsource a Call Center
A successful company is one that properly communicates with its customers. If you prefer to have consumers speak to real live people but can’t afford the cost, consider outsourcing a call center. With the right answering service, consumers will know that your company provides prompt customer service.
Trusted Call Center Services
If you want to outsource a call center for your company, the obvious choice is Personalized Communications. We specialize in running call centers as well as other customer support services, such as virtual receptionist and customer surveys.
Call us today at 1-800-606-9898 to get started.