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So far Personalized Communications has created 60 blog entries.

4 Things to Do When You’re on Hold

By | 2018-02-21T16:13:15+00:00 February 21st, 2018|Categories: Call Center, Customer Support|Tags: , , |

Have you ever desperately needed an answer from a company, only to be stuck on hold, waiting in a long queue of other customers? As frustrating as being placed on hold can be, it’s all part of the customer experience. Thankfully, there are plenty of things you can do to productively pass the time. Here are [...]

Customer Service Dos and Don’ts

By | 2018-02-21T15:51:32+00:00 February 21st, 2018|Categories: Customer Support|

Going above and beyond for your customers is beneficial in that you can build a trusting relationship with consumers. Taking care of your customers can also help you to outpace your competitors. However, customer service isn’t something that always comes naturally. In the flurry of mapping your business’s future to balancing the budget, customer service can [...]

5 Simple Ways to Nurture Your Customers

By | 2018-02-20T20:59:35+00:00 February 20th, 2018|Categories: General|Tags: , , |

Customer experience is important in not only getting new customers but also keeping repeat customers. Think you could do more to take care of your clientele? It never hurts to go the extra mile in ensuring your customers are satisfied and receive nothing but the best customer service. Here are 5 simple ways to nurture your [...]

5 Tools to Make Your Business Look Bigger

By | 2018-02-20T20:32:50+00:00 February 20th, 2018|Categories: General|Tags: , , |

For some consumers, working with a small business seems risky because of its size. Customers want to know that they can trust a company before doing business with it, but, with a smaller customer support staff and limited resources, building trust is a little harder for small businesses. Here are 5 tips to make your small [...]

Top Signs That Indicate Outsourcing Is Good for Your Business

By | 2018-01-24T18:14:08+00:00 January 29th, 2018|Categories: Outsourced Call Center|Tags: , |

Are you considering outsourcing some of your business functionality but don't know if this is a wise decision for your company? Each year, hundreds of companies rely on outsourcing for customer service, marketing, manufacturing, and more. Keep reading to learn about the benefits of outsourcing to determine if this is the right route for your business. [...]

Tips to Reduce Business Costs in 2018

By | 2018-01-24T18:19:51+00:00 January 22nd, 2018|Categories: Customer Support|Tags: , |

Finances are one of the biggest hurdles for startups and small businesses. If you’re finding that overhead costs are causing budgetary issues, now is a good time to take a step back to find ways to cut costs without cutting corners. Thankfully, there are plenty of options to save money so that your company has more [...]

Top 3 Business Trends for 2018

By | 2018-01-24T18:25:41+00:00 January 15th, 2018|Categories: Answering Service, Customer Support|Tags: , |

With each New Year come new business trends to be aware of.  In the ever-competitive business world, it's important to keep tabs on trends to ensure that you're always one step ahead of other companies in your industry. Here are 3 business trends for 2018 that you’ll want to consider employing. Blockchain If you've seen the [...]

5 New Year’s Resolutions to Grow Your Small Business

By | 2018-01-24T18:32:02+00:00 January 8th, 2018|Categories: General, Quality Assurance|Tags: , |

As a business owner, chances are that you've made some personal New Year’s resolutions. Maybe you want to lose weight, quit smoking, or take more time to explore the world. While personal resolutions are important, have you ever thought about creating New Year’s resolutions for your company? A resolution is all about making changes and doing [...]

How To Increase Your Survey Response

By | 2018-01-05T01:38:26+00:00 December 29th, 2017|Categories: Answering Service, Customer Support, Survey|Tags: , , |

Understanding how your customers truly feel about your product and your company is important. By getting those raw details, you can better tailor your services to better meet customer expectations. One of the most convenient ways to get this information is to ask your customers to fill out a survey—but rarely do customers take the initiative [...]

How to Personalize Your Customer Service Without Sounding Scripted or Salesy

By | 2018-01-05T01:38:01+00:00 December 22nd, 2017|Categories: Answering Service, Customer Support|Tags: , , |

Customer satisfaction is what sets your company apart from your competitors. By personalizing your customer service, your customers will immediately get the feeling that they are valued and cared for. No one wants to feel like a number in a long list of calls. Personalized and engaging conversation is what will keep your customers coming back. [...]