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So far Personalized Communications has created 44 blog entries.

The Rapid Growth & Demand for U.S. Answering Services

By | 2017-03-17T23:30:13+00:00 March 15th, 2017|Categories: Answering Service, Customer Support|Tags: , |

In recent years there have been a few different trends affecting the demand for answering services here in the United States. The first one is the onshoring of U.S. businesses’ call centers and inbound phone call services. The costs of doing business overseas in countries like India, China, and the Philippines is no longer cost-effective, as [...]

Five Things to Prioritize When Running Your Business

By | 2017-03-17T23:24:30+00:00 March 8th, 2017|Categories: Answering Service, Call Center, Virtual Receptionist|Tags: , , |

It can be difficult running your own business when it seems like everything you have to do is a priority. However, if you try to tackle every detail, business meeting, phone call, and customer experience, you will soon find not only are you spread too thin but, also, the attention your business needs is, too. To [...]

Creating Excellent Call Center Experiences for Callers

By | 2017-02-09T23:31:26+00:00 March 1st, 2017|Categories: Answering Service, Call Center|Tags: , |

At some point, each one of us has had to call a call center for customer support. We all know there are several differences which go a long way toward creating wonderful experiences for both the caller and the employee taking the phone call. Let’s take a look at some of the ways businesses can providing [...]

Tips for Greener Business Initiatives

By | 2017-02-09T23:25:35+00:00 February 22nd, 2017|Categories: Answering Service, Call Center|Tags: , , |

You may be wondering how important eco-friendly and green initiatives are to your customers. In recent years, as awareness about the environment has grown, so, too, has the number of customers that specifically seek out those businesses which demonstrate they care about the environment. These types of customers also do not mind paying a little more [...]

How to Meet Customer Service Expectations

By | 2017-02-09T23:20:58+00:00 February 15th, 2017|Categories: Answering Service, Call Center, Inbound Call Center|Tags: , , |

To provide your customers with exceptional experiences, whether they are a brand new customer or a returning one, you need to pay attention to their needs. There are different ways in which they will communicate this with you, either through face-to-face conversations, email messages, telephone calls, or feedback left through an online review site. Do not [...]

How to Invest in Your Business No Matter the Size

By | 2017-02-09T23:13:43+00:00 February 8th, 2017|Categories: 24 Hour Answering Service, Answering Service|Tags: , |

There are numerous ways you can invest in your business, regardless of its size, to help entice and attract new customers. One affordable, and often free, method to pursue is to set up your business profile on social media sites, such as Facebook, LinkedIn, and Google+. Before you go social media crazy and create profiles on [...]

Why Are Overseas Call Centers Returning to the United States?

By | 2017-01-18T21:22:25+00:00 January 29th, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , , |

A common trend in the 1990s and 2000s for businesses was to outsource their call centers and telephone answering services to companies overseas in countries like India and the Philippines. However, after the major United States recession in the mid-to-late 2000s, it started to cause a shift in the industry, as U.S.-based businesses questioned more than [...]

Bilingual Answering Service: Breakdown of Languages Used in the United States

By | 2017-01-18T21:15:21+00:00 January 22nd, 2017|Categories: Answering Service, Customer Support|Tags: , , |

The United States is a “melting pot” of people that originally emigrated from different foreign countries, including the United Kingdom, France, and Spain. While English quickly became the predominately spoken language, this is slowly starting to change due to a number of reasons. Among those is the growth of global businesses over the past few decades. [...]

The Benefits of Your Own Personal 24/7 Live Agents

By | 2017-01-18T21:04:16+00:00 January 15th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , , |

As you start off the new year, it is important to set both short term and long term goals and objectives you want to achieve to grow your small business this year. Part of normal business growth is hiring new employees to perform a variety of business functions and tasks. However, finding the right people with [...]

Why Use 24/7 Live Agents for City/Public Events?

By | 2017-01-18T20:54:27+00:00 January 8th, 2017|Categories: Answering Service, Call Center, Quality Assurance|Tags: , |

So, you have been tasked to plan a city or public event for your company or nonprofit organization. There are several key strategies for planning the event and ensuring it is a success. Among these, recruiting the assistance of a qualified answering service should be at the top of your “to-do” list. Your “virtual” telephone operator [...]