The USA boasts approximately 31 million entrepreneurs, representing 16% of the overall adult workforce. The idea of becoming your own boss and the head of your own company is the dream of many workers. And they have plenty of reasons to hope: 90% of the new American billionaires are self-made. Always Answer has aided the growth of numerous entrepreneurs [...]
According to a 2017 study, missed appointments cost the U.S. healthcare system $150 billion per year. Individual physicians, meanwhile, lose $200 for every unused time slot. Why Patients Miss Doctor Appointments Some of the most common reasons patients miss their appointments are: Work obligations Despite workplaces taking work-life balance more seriously, plenty of people are choosing [...]
With the way the economy goes through ups and down in almost quick succession, It is hard to predict where it is headed. And with recent global developments, businesses need to whittle down costs to stay competitive. Many enterprises turn to outsourcing to save resources. Specifically, a lot of businesses choose to outsource customer service. However, [...]
Outsourcing continues to be a highly utilized tool among US companies. In fact, around 68% of US consumer product businesses outsource some of their workforce. Though outsourcing was seen as something used exclusively by large enterprises in its earliest years, it’s now commonly utilized by small and medium-sized businesses (SMBs) to gain an edge over their competition. Always [...]
If you’re experiencing spikes in call volume and can’t keep up, you’re losing out on business. Even if your representatives manage to take every call, the added stress will make them less productive, lowering their chances of successfully converting callers into customers. Fortunately, there are a few ways to deal with call volume spikes, lessen the [...]
The success of a law firm greatly depends on how accessible you are to your clients. There are currently 1.3 million lawyers in the United States, and even though a quarter of them are based in New York and California, people across the country can easily call another lawyer nearby if you don’t pick up. These [...]
When you’re interacting with a prospect or a returning customer, especially when they’re inquiring about sales, it’s important to direct all your attention to them. At that moment, they are your most important customer. And if they feel valued, they’re more likely to keep coming back! However, it’s understandable that you might not have the time [...]
Unemployment rates continue to fall in the United States—employers added 433,000 workers in 2021, and economists are hopeful that there will be more job openings this year. However, despite employers’ efforts to hire qualified workers, the labor force participation rate is still below the 63.4% pre-pandemic participation rate. Many hope this will improve in the summer [...]
According to a Deloitte study, businesses that put their clients first are 60% more profitable than their counterparts. This shows how important it is for businesses to be client-centric, which applies especially to startups. In a competitive market, one subpar experience with you and a customer can easily jump ship. As such, you need to take [...]
Customers have plenty of expectations from businesses, and an excellent customer experience is at the top. In fact, according to PwC, 73% of customers point to experience as the most important factor in their purchasing decisions, while 65% said a positive experience with a brand is more effective than great advertising in getting them to transact [...]
