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Top 3 Business Trends for 2018

By | 2018-01-24T18:25:41+00:00 January 15th, 2018|Categories: Answering Service, Customer Support|Tags: , |

With each New Year come new business trends to be aware of.  In the ever-competitive business world, it's important to keep tabs on trends to ensure that you're always one step ahead of other companies in your industry. Here are 3 business trends for 2018 that you’ll want to consider employing. Blockchain If you've seen the [...]

5 New Year’s Resolutions to Grow Your Small Business

By | 2018-01-24T18:32:02+00:00 January 8th, 2018|Categories: General, Quality Assurance|Tags: , |

As a business owner, chances are that you've made some personal New Year’s resolutions. Maybe you want to lose weight, quit smoking, or take more time to explore the world. While personal resolutions are important, have you ever thought about creating New Year’s resolutions for your company? A resolution is all about making changes and doing [...]

How To Increase Your Survey Response

By | 2018-01-05T01:38:26+00:00 December 29th, 2017|Categories: Answering Service, Customer Support, Survey|Tags: , , |

Understanding how your customers truly feel about your product and your company is important. By getting those raw details, you can better tailor your services to better meet customer expectations. One of the most convenient ways to get this information is to ask your customers to fill out a survey—but rarely do customers take the initiative [...]

How to Personalize Your Customer Service Without Sounding Scripted or Salesy

By | 2018-01-05T01:38:01+00:00 December 22nd, 2017|Categories: Answering Service, Customer Support|Tags: , , |

Customer satisfaction is what sets your company apart from your competitors. By personalizing your customer service, your customers will immediately get the feeling that they are valued and cared for. No one wants to feel like a number in a long list of calls. Personalized and engaging conversation is what will keep your customers coming back. [...]

Why Sending Your Customers to Voicemail Is Hurting Your Business

By | 2018-01-05T01:39:15+00:00 December 15th, 2017|Categories: 24 Hour Answering Service, Answering Service, Business Insight, Customer Support|Tags: , , |

Having a team of customer service reps available around the clock is costly, especially for small companies. For companies looking to give off the feeling that they're always available, using voicemail seems like a viable option, but sending customers to voicemail may actually be hurting your business.    Highly Impersonal One of the biggest problems with [...]

Why You Should Hire An Emergency Dispatch Center

By | 2017-12-07T19:35:01+00:00 November 29th, 2017|Categories: Answering Service, Call Center, Customer Support|Tags: , , |

Emergencies can happen at any time. If you serve the community as an emergency responder, you know the importance of availability. Having a dispatch center available around the clock is a must to provide the required support. To provide a high-quality emergency dispatch center, consider outsourcing the answering service. Here are three benefits to hiring an [...]

3 Security Questions Every Call Center Should Ask

By | 2017-12-07T19:34:08+00:00 November 22nd, 2017|Categories: Answering Service, Call Center, Customer Support|Tags: , , |

Call centers handle a large amount of confidential customer data. From helping customers with technical support to processing orders by phone, representatives need to operate with safety and data confidentiality in mind. Because of access to sensitive data, call centers are prime targets for fraudsters. Here are 3 security questions that every call center should ask [...]

Handling Customer Service During the Holidays

By | 2017-12-07T19:33:28+00:00 November 15th, 2017|Categories: Answering Service, Call Center, Customer Support|Tags: , , |

To say that the holidays are stressful is an understatement. While the holidays often bring in higher levels of profit for most companies, the never-ending orders can take a toll on your customer service. Want to avoid unhappy customers? Keep reading for 3 tips to handle customer service during the holidays. Plan Ahead One of the [...]

Strategies for Working with Clients in Different Time Zones

By | 2017-12-07T19:33:46+00:00 November 8th, 2017|Categories: Answering Service, Call Center, Customer Support|Tags: , , |

Thanks to the internet, it's now possible for a company based in New York to do business with a client on the opposite side of the globe. While global business is a sign that your business is growing, global business creates the challenge of dealing with clients in different time zones. The good news is that [...]

How to Maintain Customer Support Standards in Your Business

By | 2017-11-16T08:01:04+00:00 October 29th, 2017|Categories: Answering Service, Call Center, Customer Support, Quality Assurance|Tags: , , |

Customer service can make or break a company. According to an American Express survey, 78% of customers didn’t make a purchase because of poor customer service. From call centers to online communication, consumers expect quick and convenient support. Here are three ways to maintain customer support standards to provide the best customer service possible. Review Training [...]