Tips to Improve Patient Scheduling

By |2022-08-01T17:51:11+00:00July 21st, 2022|Categories: Answering Service|Tags: , |

According to a patient survey, 60% of respondents have looked for a different provider to schedule an appointment sooner. You want to meet your patients' urgent needs, yet even booking every call has its drawbacks. Vitals’ 9th annual wait time report finds that 30% of people have walked out due to long waiting times. The answer [...]

Why It’s Important to Measure Customer Satisfaction

By |2022-06-30T17:52:56+00:00June 23rd, 2022|Categories: Customer Support, Quality Assurance|Tags: , |

Companies that excel and focus on customer experience grow revenues by 4% to 8% above their market. That’s why monitoring and maintaining customer satisfaction are essential ingredients for a company’s success. This article will discuss the importance of measuring customer satisfaction and the primary ways to measure it like customer satisfaction surveys and scores.  Importance of [...]

Why Big Companies Outsource…& You Should Too

By |2022-04-19T16:50:14+00:00April 7th, 2022|Categories: Answering Service|Tags: , , |

Outsourcing continues to be a highly utilized tool among US companies. In fact, around 68% of US consumer product businesses outsource some of their workforce. Though outsourcing was seen as something used exclusively by large enterprises in its earliest years, it’s now commonly utilized by small and medium-sized businesses (SMBs) to gain an edge over their competition. Always [...]

5 Ways to Deal With Call Volume Spikes

By |2022-04-06T07:19:44+00:00March 24th, 2022|Categories: Answering Service, Customer Support|Tags: , , |

If you’re experiencing spikes in call volume and can’t keep up, you’re losing out on business. Even if your representatives manage to take every call, the added stress will make them less productive, lowering their chances of successfully converting callers into customers. Fortunately, there are a few ways to deal with call volume spikes, lessen the [...]

Answering Services: How They Can Benefit Your Law Firm?

By |2022-03-29T16:29:09+00:00March 17th, 2022|Categories: Answering Service, Business Insight|Tags: , , |

The success of a law firm greatly depends on how accessible you are to your clients. There are currently 1.3 million lawyers in the United States, and even though a quarter of them are based in New York and California, people across the country can easily call another lawyer nearby if you don’t pick up. These [...]

Virtual Receptionists or Answering Services: How To Choose?

By |2022-03-17T12:08:28+00:00March 10th, 2022|Categories: Answering Service, Virtual Receptionist|Tags: , , |

When you’re interacting with a prospect or a returning customer, especially when they’re inquiring about sales, it’s important to direct all your attention to them. At that moment, they are your most important customer. And if they feel valued, they’re more likely to keep coming back! However, it’s understandable that you might not have the time [...]

The Benefits of 24/7 Customer Support for Businesses

By |2022-02-10T19:01:10+00:00February 3rd, 2022|Categories: 24 Hour Answering Service|Tags: |

Customers have plenty of expectations from businesses, and an excellent customer experience is at the top. In fact, according to PwC, 73% of customers point to experience as the most important factor in their purchasing decisions, while 65% said a positive experience with a brand is more effective than great advertising in getting them to transact [...]

4 Proven Ways to Improve Your Customer Response Times

By |2021-12-01T15:58:20+00:00November 18th, 2021|Categories: Customer Support, Quality Assurance|Tags: , |

Quick response times and customer concerns addressed efficiently are essential to fostering brand loyalty. Meanwhile, slow customer response times will result in loss of customers and revenue. However, you also have other tasks that might need more immediate attention. You need strategies and systems that will make responding to customers more efficient. Here are 4 ways [...]

Why Your Dental Practice Needs an Emergency Answering Service

By |2021-11-18T19:52:49+00:00November 11th, 2021|Categories: 24 Hour Answering Service|Tags: , , |

It can get a bit hectic at the front desk of your dental practice. You get inquiries about your services and calls from existing patients wanting to schedule or reschedule - and you won’t always have the time and energy to pick up each phone call. But what if there’s an emergency? Even if there isn’t, [...]

4 Ways to Improve Your Practice’s Front Desk Efficiency

By |2021-11-17T13:59:14+00:00November 4th, 2021|Categories: Answering Service|Tags: , , |

Your front desk is the first physical point of contact between you and your patients. It’s important that your front desk is able to work well in order to ensure efficiency for the rest of the practice as well as leave good impressions. Poor front desk efficiency will cause employee burnout, impacting your staff’s ability to [...]

Go to Top