Answering Service

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The Importance of Quality Customer Care

By | 2017-05-11T18:39:07+00:00 May 8th, 2017|Categories: Answering Service, Call Center, Customer Support|Tags: , , |

One way small and medium businesses set themselves apart from larger and corporate competitors is by providing their customers with quality customer care. Most people are not simply looking for the lowest prices but, also, which businesses provide the best customer service and care both during and after the sale. They do not mind paying a [...]

How to Handle Emergency and High Volume Calls

By | 2017-04-10T22:34:42+00:00 April 29th, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , , |

Managing your customers’ expectations can be challenging during situations where there are emergencies and high call volumes. With emergencies, unless you have an after-hours answering service, you may not even be alerted to a problem until the next day when you start listening to voice mails or checking emails. With outsourced emergency call handling, you can [...]

How Can an Answering Service Help Your Small Business?

By | 2017-04-10T23:01:32+00:00 April 22nd, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , , |

To help you determine how an answering service can help your small business, first consider the following questions: Do you find yourself traveling from one customer site to another, not able to take calls? When you use a phone service, all of the calls you cannot take while driving and traveling are picked up by a [...]

Services Your Virtual Receptionist Can Provide

By | 2017-04-10T23:11:05+00:00 April 15th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , |

A virtual receptionist functions much like an actual receptionist in your office would. They answer phones, schedule appointments, update your calendar, schedule meetings, make phone calls to customers and clients, provide customer and technical support, route phone calls to other staff members, read and respond to emails, and more. However, there is one major exception: They [...]

What Type of Customer Service Do You Provide: Reactive or Proactive?

By | 2017-04-10T23:02:39+00:00 April 8th, 2017|Categories: Answering Service, Call Center, Customer Support|Tags: , |

No matter what type of industry or market your business is in, or whether you sell products or services, the distinguishing feature that sets businesses apart is the type of customer service experiences you provide current and new customers. Most businesses have followed a reactive customer service approach for years, while others have started to adapt [...]

Tips to Decrease Customer Wait Times

By | 2017-03-17T23:44:00+00:00 March 29th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , |

No one likes waiting in lines or on endless hold to speak to someone. The longer a customer has to wait, the more upset they can become, unhappy with your business and its products and services. There are different things you can do to help reduce overall wait times and make experiences more pleasant. Identify where [...]

How to Handle Explosive Customers

By | 2017-03-17T23:35:24+00:00 March 22nd, 2017|Categories: Answering Service, Customer Support|Tags: , |

At some point, as a business owner, you are going to encounter an upset customer because something went terribly wrong. The most important thing to remember, when you receive a phone call or come face-to-face with an upset customer who is on the edge of exploding, is to remain calm. By remaining calm and allowing them [...]

The Rapid Growth & Demand for U.S. Answering Services

By | 2017-03-17T23:30:13+00:00 March 15th, 2017|Categories: Answering Service, Customer Support|Tags: , |

In recent years there have been a few different trends affecting the demand for answering services here in the United States. The first one is the onshoring of U.S. businesses’ call centers and inbound phone call services. The costs of doing business overseas in countries like India, China, and the Philippines is no longer cost-effective, as [...]

Five Things to Prioritize When Running Your Business

By | 2017-03-17T23:24:30+00:00 March 8th, 2017|Categories: Answering Service, Call Center, Virtual Receptionist|Tags: , , |

It can be difficult running your own business when it seems like everything you have to do is a priority. However, if you try to tackle every detail, business meeting, phone call, and customer experience, you will soon find not only are you spread too thin but, also, the attention your business needs is, too. To [...]

Creating Excellent Call Center Experiences for Callers

By | 2017-02-09T23:31:26+00:00 March 1st, 2017|Categories: Answering Service, Call Center|Tags: , |

At some point, each one of us has had to call a call center for customer support. We all know there are several differences which go a long way toward creating wonderful experiences for both the caller and the employee taking the phone call. Let’s take a look at some of the ways businesses can providing [...]