Answering Service

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Tips for Greener Business Initiatives

By | 2017-02-09T23:25:35+00:00 February 22nd, 2017|Categories: Answering Service, Call Center|Tags: , , |

You may be wondering how important eco-friendly and green initiatives are to your customers. In recent years, as awareness about the environment has grown, so, too, has the number of customers that specifically seek out those businesses which demonstrate they care about the environment. These types of customers also do not mind paying a little more [...]

How to Meet Customer Service Expectations

By | 2017-02-09T23:20:58+00:00 February 15th, 2017|Categories: Answering Service, Call Center, Inbound Call Center|Tags: , , |

To provide your customers with exceptional experiences, whether they are a brand new customer or a returning one, you need to pay attention to their needs. There are different ways in which they will communicate this with you, either through face-to-face conversations, email messages, telephone calls, or feedback left through an online review site. Do not [...]

How to Invest in Your Business No Matter the Size

By | 2017-02-09T23:13:43+00:00 February 8th, 2017|Categories: 24 Hour Answering Service, Answering Service|Tags: , |

There are numerous ways you can invest in your business, regardless of its size, to help entice and attract new customers. One affordable, and often free, method to pursue is to set up your business profile on social media sites, such as Facebook, LinkedIn, and Google+. Before you go social media crazy and create profiles on [...]

Why Are Overseas Call Centers Returning to the United States?

By | 2017-01-18T21:22:25+00:00 January 29th, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , , |

A common trend in the 1990s and 2000s for businesses was to outsource their call centers and telephone answering services to companies overseas in countries like India and the Philippines. However, after the major United States recession in the mid-to-late 2000s, it started to cause a shift in the industry, as U.S.-based businesses questioned more than [...]

Bilingual Answering Service: Breakdown of Languages Used in the United States

By | 2017-01-18T21:15:21+00:00 January 22nd, 2017|Categories: Answering Service, Customer Support|Tags: , , |

The United States is a “melting pot” of people that originally emigrated from different foreign countries, including the United Kingdom, France, and Spain. While English quickly became the predominately spoken language, this is slowly starting to change due to a number of reasons. Among those is the growth of global businesses over the past few decades. [...]

The Benefits of Your Own Personal 24/7 Live Agents

By | 2017-01-18T21:04:16+00:00 January 15th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , , |

As you start off the new year, it is important to set both short term and long term goals and objectives you want to achieve to grow your small business this year. Part of normal business growth is hiring new employees to perform a variety of business functions and tasks. However, finding the right people with [...]

Why Use 24/7 Live Agents for City/Public Events?

By | 2017-01-18T20:54:27+00:00 January 8th, 2017|Categories: Answering Service, Call Center, Quality Assurance|Tags: , |

So, you have been tasked to plan a city or public event for your company or nonprofit organization. There are several key strategies for planning the event and ensuring it is a success. Among these, recruiting the assistance of a qualified answering service should be at the top of your “to-do” list. Your “virtual” telephone operator [...]

Finding Flexibility in Your Business Operations

By | 2016-12-19T18:23:54+00:00 December 29th, 2016|Categories: Answering Service, Customer Support, Inbound Call Center|Tags: , , |

In recent years, there has been this “on-again” and “off-again” business model to provide employees with more flexibility in their work schedules. Many companies of all sizes have experimented with telecommuting and virtual offices in the past. Some organizations continue to allow their employees the perks of these options, while others have either done away with [...]

The Importance of Bilingual Answering Services

By | 2016-12-19T18:16:56+00:00 December 22nd, 2016|Categories: Answering Service, Emergency Services|Tags: , , |

In today’s markets, having bilingual or multilingual employees to answer phone calls has become an essential part of doing business. One language that has been growing significantly in the United States is Spanish. Other languages that are becoming more common in the business world are Chinese and Portuguese. Not having a bilingual person to answer phone [...]

How a Virtual Receptionist for the Holidays Can Benefit Your Business

By | 2016-12-16T23:23:18+00:00 December 15th, 2016|Categories: Answering Service, Customer Support|Tags: , |

In recent years, one common trend for businesses is to shut down during the week between Christmas and New Year’s because this is one of the slowest times of years for certain industries. Just because your business is closed for the holiday season, it does not mean you have to return to find your voice mail [...]