Choosing a Live Answering Service [5 Questions to Ask]

By |2020-02-18T18:13:03+00:00February 18th, 2020|Categories: 24 Hour Answering Service, Answering Service|Tags: , |

A simple Google search will net you thousands of call centers, live answering services, and virtual receptionists. This is great for shopping around, but not so great for finding the perfect fit at the right price point. Now, we think it’s safe to assume that you are looking for a live answering service or call center [...]

3 Ways Small Businesses Lose Money

By |2020-02-10T21:04:51+00:00February 10th, 2020|Categories: 24 Hour Answering Service, Business Insight|Tags: , |

Running a small business is hard, and there always seem to be new expenses popping up, new hurdles to jump, and new scheduling and staffing issues to address. But what if we could offer something that would make your business easier, run smoother, and even save you money? Many of our answering service clients are small [...]

Frequently Asked Live Answering Questions [Call Center FAQs]

By |2020-01-24T21:45:49+00:00January 24th, 2020|Categories: Answering Service|Tags: , , |

Personalized Communications has been around for decades providing the very best in live answering services for our community! And throughout our many years of service, we’ve seen (and answered) lots of questions, but whenever a particular question comes up regularly, we add it to our FAQs – because we want all of your questions answered accurately [...]

Live Answering Services, Features & Industries

By |2019-12-06T17:16:38+00:00December 6th, 2019|Categories: Answering Service|Tags: , |

Personalized Communications has been around for decades, and we’ve kept up with the times! This means we have worked with many industries, perfected many features, and offered many services to meet all of your live answering needs. We aren’t just a call center for medical industries, or law industries, we work with those divisions plus a [...]

Why You Need Bilingual Live Answering Services from Personalized Communications

By |2021-02-03T16:42:49+00:00October 25th, 2019|Categories: Answering Service, Bilingual Agents|Tags: , , |

At Personalized Communications, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs. Did you know that 27% of Texans speak Spanish? And for many, Spanish is their first language, which [...]

Event Registration VS Appointment Scheduling: What’s the Difference?

By |2019-09-19T17:08:35+00:00September 19th, 2019|Categories: Answering Service|Tags: , , |

Personalized Communications offers a wide array of call center and live answering services, so it’s no wonder that sometimes our clients confuse our services or what the different parameters are. Take Event Registration and Appointment Scheduling and Confirmation – what’s the difference? What does each do? And how can these services help your small business? Let’s [...]

Your Business Needs 24/7 Live Agent Customer Support [8 Reasons]

By |2019-08-15T19:56:59+00:00August 15th, 2019|Categories: 24 Hour Answering Service, Customer Support|Tags: , , |

From smartphones and automation to chatbots and more – the world of communication is constantly changing. But one thing still rises above all the rest, a real, live human voice greeting you, speaking to you, and treating you like a friend, not a customer or merely a number. So, if you’re debating if your business needs [...]

How Can Call Center Surveys Help Your Business Grow?

By |2019-08-05T18:04:04+00:00July 19th, 2019|Categories: Answering Service, Survey|Tags: , , , |

Personalized Communications knows that many businesses are short on time – and that’s a good thing, it means you are busy and that business is going well! But that doesn’t mean you shouldn’t be finding out why business is going well with surveys and customer questionnaires. However, if you’re too busy, then who can complete customer loyalty [...]

Why You Should Hire a Local Answering Service [5 Reasons That Can Skyrocket Your Business]

By |2019-06-21T16:34:46+00:00June 21st, 2019|Categories: Answering Service, Quality Assurance|Tags: , , , |

Outsourcing is a huge hot-button issue in our culture lately. Whether you’re talking about outsourcing jobs in the automotive industry, clothing industry, or even call centers, you’ve surely heard grumbles about many different jobs being outsourced to cheaper areas or countries, just to save the company money. At Personalized Communications, we believe in supporting our community [...]

Top 9 Phone Etiquette Tips to Skyrocket Your Customer Care

By |2021-03-26T15:10:25+00:00June 14th, 2019|Categories: Customer Support, Quality Assurance|Tags: , , |

Whether you choose a call center, virtual receptionist, live answering service, or to do it all in-house yourself, there are some phone etiquette lessons you need to know. Customer care isn’t just about answering the phone, or even listening. True customer care is about making the caller feel understood, appreciated, and valued, as well as instilling [...]

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