Call Center

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How to Prepare Your Business for a Reputation Crisis

By | 2017-10-13T18:18:04+00:00 October 8th, 2017|Categories: Answering Service, Call Center|Tags: , |

A reputation crisis can be a scary situation. The thought of lost sales and a damaged reputation are tough pills to swallow. You’ll want to prepare the best position for your company in hopes of lessening any impact from a crisis. This includes focusing on proper communication and other internal efforts. Keep reading for 3 ways [...]

How an Answering Service Can Benefit You During Hurricane Season

By | 2017-10-04T20:29:19+00:00 September 29th, 2017|Categories: Answering Service, Call Center|Tags: , |

Disaster preparedness is often an area companies don’t spend a lot of time on. Business continuity, rebuilding, safety, community, and protecting products are keys to surviving a major weather event. Planning ahead for the worst is important for both you and your patrons. Being prepared will not only protect your business but give you a chance [...]

Hiring a Call Center for Better Growth

By | 2017-10-04T20:03:39+00:00 September 15th, 2017|Categories: Answering Service, Call Center|Tags: , |

Hiring a call center may be something you’ve been against in the past, but now you’re trying to grow your business and just can’t seem to keep up. You’ve begun to miss phone calls, either during the business day or after hours when you simply can’t be there to pick up. Call centers help you expand [...]

Five Reasons Why Your Small Business Needs a Call Center Service

By | 2017-10-04T17:58:53+00:00 September 8th, 2017|Categories: Answering Service, Call Center|Tags: , |

From generating new leads and sales to making yourself easily accessible to your customers, most small business owners can find they are stretched too thin to properly manage every aspect of their operations. Rather than missing out on sales or worrying that your customers’ problems are unresolved, you can rest easier when you get help from [...]

Is Your Business Big Enough to Benefit from a Call Center?

By | 2017-08-30T17:07:15+00:00 September 4th, 2017|Categories: Call Center, Customer Support|Tags: , , |

Personalized Communications, a call center in Austin, provides customer service, support, and many other services to all industries and businesses of all sizes. Something may surprise some business owners: Even small businesses can benefit from call centers. The advantages of having a call center for your organization are many, as call centers help save employees time, [...]

Overcoming Automation: The Successful Statistics Behind Using a Call Center

By | 2017-08-30T17:03:57+00:00 September 1st, 2017|Categories: Call Center, Outsourced Call Center|Tags: , , |

In the modern age of automation, where only the businesses keeping up with rapid changes in technology can cut the mustard, it’s important to outshine your competition. Call center outsourcing is an important facet of a thriving business—one that needs inbound call service management. Personalized Communications provides statistics proving that an effective call center helps businesses [...]

Will AI Ever Be Integrated into Call Centers?

By | 2017-08-30T16:59:42+00:00 August 31st, 2017|Categories: Business Insight, Call Center|Tags: , |

During the last two decades, we’ve seen the development and widespread acceptance of many new technologies that have completely changed the way business works. From smart phones and tablets to the cloud, the average office looks a lot different than it did even just a few years ago. There’s one piece of looming technology that, if [...]

3 Customer Retention Tips to Keep Your Customers Coming Back

By | 2017-08-30T16:41:18+00:00 August 30th, 2017|Categories: Call Center, Customer Support, Quality Assurance|Tags: , , |

Businesses that can’t retain customers usually aren’t around for very long. For most companies, convincing customers to keep coming back is just as important as finding new customers, if not more important. What can businesses do to keep their customers coming back, instead of constantly scrambling to find new ones to replace them? Let’s take a [...]

How Call Centers Are Integrating with Facebook

By | 2017-08-08T18:34:19+00:00 August 8th, 2017|Categories: Answering Service, Call Center|Tags: , , |

Facebook and other social media platforms are becoming valuable tools for businesses and their customers to use as a means of communications. Many businesses already have a Facebook page, which they can use to share valuable information with their clients. They might post FAQs, how-to videos, or announcements about upcoming sales and special offers. The possibilities [...]

Call Center Best Practices: The Pros and Cons of Recording Phone Calls

By | 2017-07-20T20:00:15+00:00 July 29th, 2017|Categories: Answering Service, Call Center|Tags: , |

“This call is being recorded for quality assurance purposes.” It’s a phrase you hear almost any time you call a customer service line. Even many small businesses have taken to recording their ingoing and outgoing calls. While recording phone calls can offer businesses some great advantages, there are also several pitfalls that need to be avoided. [...]