Emergency Services

//Emergency Services

The Importance of Bilingual Answering Services

By | 2016-12-19T18:16:56+00:00 December 22nd, 2016|Categories: Answering Service, Emergency Services|Tags: , , |

In today’s markets, having bilingual or multilingual employees to answer phone calls has become an essential part of doing business. One language that has been growing significantly in the United States is Spanish. Other languages that are becoming more common in the business world are Chinese and Portuguese. Not having a bilingual person to answer phone [...]

Disaster Preparedness 101

By | 2016-07-14T03:31:40+00:00 January 30th, 2015|Categories: Business Insight, Call Center, Emergency Services|

What do fires, earthquakes, tornadoes, floods, and hurricanes all have in common? Nobody who became a victim of any of these disasters saw it coming or expected it to happen. But don't worry -- the majority of businesses that develop sound disaster preparedness plans come out of the situation just fine, especially when they have offsite [...]

3 Tips to a Safe, Secure Workplace

By | 2016-10-31T21:52:09+00:00 January 28th, 2015|Categories: Bilingual Agents, Business Insight, Emergency Services, Inbound Call Center, Outsourced Call Center|

Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can help. [...]

3 Ways to Avoid Business Failure in 2015

By | 2016-10-31T21:52:09+00:00 December 24th, 2014|Categories: Business Insight, Customer Support, Emergency Services, Inbound Call Center|

What does it take to succeed in today's business climate? More people are starting their own businesses than ever before, but common mistakes and a lack of understanding of the current business climate lead too many startups to failure. Here are the best mistakes to avoid to keep your business or startup afloat in 2015. 1. [...]

Call Centers Offer Customer Security

By | 2016-08-18T17:33:34+00:00 December 20th, 2014|Categories: Business Insight, Call Center, Emergency Services|

Call Centers Offer Customer Security  When you outsource your services to a call center, you are doing more than creating an efficient work environment. You are also giving your customers a sense of security in your brand and products. This occurs when you have 24/7 care, trained representatives, and toll free numbers. 24/7 Care Answering services [...]

3 Things Business Owners Need to Know About Disaster Recovery

By | 2016-08-25T17:08:33+00:00 December 3rd, 2014|Categories: Answering Service, Business Insight, Emergency Services|

Fires, tornadoes, floods, earthquakes, even terrorist attacks are real threats to business operations everywhere. Do you have a solid plan in place to recover your business if a disaster does occur? Disaster recovery isn't just a matter of repairing structural damage. It also involves restoring data, caring for your employees, and keeping up customer relations until [...]

3 Ways to Address a Data Security Breach at Your Business

By | 2016-10-31T21:52:10+00:00 December 1st, 2014|Categories: Answering Service, Business Insight, Customer Support, Emergency Services|

K-Mart. Target. Home Depot. The list of businesses that have been involved in a data breach is mounting and, according to online security experts, the problem is only expected to escalate. How can you protect your business, and what should you do if a data breach does occur? Don't deny it. Be up front and arm your [...]

How to Run a Successful Heating & Air Business in Austin, Texas

By | 2016-10-31T21:52:11+00:00 November 3rd, 2014|Categories: 24 Hour Answering Service, Business Insight, Call Center, Emergency Services|

If you're starting a new business of any kind, Austin is the place to be! Outpacing the growth of most other U.S. cities, Austin is in a post-recession building spree, and HVAC services are in demand. What does it take to be successful in this endeavor? Smart marketing, good call answering services, and a solid plan for [...]

When to Choose a Live Answering Service over Voicemail

By | 2016-10-31T21:52:12+00:00 July 18th, 2014|Categories: 24 Hour Answering Service, Answering Service, Bilingual Agents, Call Center, Emergency Services|

If your employees are taking up too much valuable work time answering phone calls, you are likely trying to decide between a live answering service and a voicemail service. Which of these is the better option for you in the long run? Here are some questions to ask in order to determine which is best for [...]

Why Your Texas Business Needs a Spanish Answering Service

By | 2016-10-31T21:52:12+00:00 July 9th, 2014|Categories: 24 Hour Answering Service, Answering Service, Bilingual Agents, Call Center, Emergency Services, Inbound Call Center|

Immigration is a huge news story these days, and everyone seems to have their own opinion about how the U.S. should handle immigrants. But the fact of the matter is, immigrants are here, and most likely are here to stay. Since Texas is so near the border, and there are lots of jobs here for those [...]