Call Center

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The Importance of Quality Customer Care

By | 2017-05-11T18:39:07+00:00 May 8th, 2017|Categories: Answering Service, Call Center, Customer Support|Tags: , , |

One way small and medium businesses set themselves apart from larger and corporate competitors is by providing their customers with quality customer care. Most people are not simply looking for the lowest prices but, also, which businesses provide the best customer service and care both during and after the sale. They do not mind paying a [...]

How to Handle Emergency and High Volume Calls

By | 2017-04-10T22:34:42+00:00 April 29th, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , , |

Managing your customers’ expectations can be challenging during situations where there are emergencies and high call volumes. With emergencies, unless you have an after-hours answering service, you may not even be alerted to a problem until the next day when you start listening to voice mails or checking emails. With outsourced emergency call handling, you can [...]

How Can an Answering Service Help Your Small Business?

By | 2017-04-10T23:01:32+00:00 April 22nd, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , , |

To help you determine how an answering service can help your small business, first consider the following questions: Do you find yourself traveling from one customer site to another, not able to take calls? When you use a phone service, all of the calls you cannot take while driving and traveling are picked up by a [...]

What Type of Customer Service Do You Provide: Reactive or Proactive?

By | 2017-04-10T23:02:39+00:00 April 8th, 2017|Categories: Answering Service, Call Center, Customer Support|Tags: , |

No matter what type of industry or market your business is in, or whether you sell products or services, the distinguishing feature that sets businesses apart is the type of customer service experiences you provide current and new customers. Most businesses have followed a reactive customer service approach for years, while others have started to adapt [...]

Five Things to Prioritize When Running Your Business

By | 2017-03-17T23:24:30+00:00 March 8th, 2017|Categories: Answering Service, Call Center, Virtual Receptionist|Tags: , , |

It can be difficult running your own business when it seems like everything you have to do is a priority. However, if you try to tackle every detail, business meeting, phone call, and customer experience, you will soon find not only are you spread too thin but, also, the attention your business needs is, too. To [...]

Creating Excellent Call Center Experiences for Callers

By | 2017-02-09T23:31:26+00:00 March 1st, 2017|Categories: Answering Service, Call Center|Tags: , |

At some point, each one of us has had to call a call center for customer support. We all know there are several differences which go a long way toward creating wonderful experiences for both the caller and the employee taking the phone call. Let’s take a look at some of the ways businesses can providing [...]

Tips for Greener Business Initiatives

By | 2017-02-09T23:25:35+00:00 February 22nd, 2017|Categories: Answering Service, Call Center|Tags: , , |

You may be wondering how important eco-friendly and green initiatives are to your customers. In recent years, as awareness about the environment has grown, so, too, has the number of customers that specifically seek out those businesses which demonstrate they care about the environment. These types of customers also do not mind paying a little more [...]

How to Meet Customer Service Expectations

By | 2017-02-09T23:20:58+00:00 February 15th, 2017|Categories: Answering Service, Call Center, Inbound Call Center|Tags: , , |

To provide your customers with exceptional experiences, whether they are a brand new customer or a returning one, you need to pay attention to their needs. There are different ways in which they will communicate this with you, either through face-to-face conversations, email messages, telephone calls, or feedback left through an online review site. Do not [...]

Why Are Overseas Call Centers Returning to the United States?

By | 2017-01-18T21:22:25+00:00 January 29th, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , , |

A common trend in the 1990s and 2000s for businesses was to outsource their call centers and telephone answering services to companies overseas in countries like India and the Philippines. However, after the major United States recession in the mid-to-late 2000s, it started to cause a shift in the industry, as U.S.-based businesses questioned more than [...]

Why Use 24/7 Live Agents for City/Public Events?

By | 2017-01-18T20:54:27+00:00 January 8th, 2017|Categories: Answering Service, Call Center, Quality Assurance|Tags: , |

So, you have been tasked to plan a city or public event for your company or nonprofit organization. There are several key strategies for planning the event and ensuring it is a success. Among these, recruiting the assistance of a qualified answering service should be at the top of your “to-do” list. Your “virtual” telephone operator [...]