Call Center

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Finding Flexibility in Your Business Operations

By | 2016-12-19T18:23:54+00:00 December 29th, 2016|Categories: Answering Service, Customer Support, Inbound Call Center|Tags: , , |

In recent years, there has been this “on-again” and “off-again” business model to provide employees with more flexibility in their work schedules. Many companies of all sizes have experimented with telecommuting and virtual offices in the past. Some organizations continue to allow their employees the perks of these options, while others have either done away with [...]

The Importance of Bilingual Answering Services

By | 2016-12-19T18:16:56+00:00 December 22nd, 2016|Categories: Answering Service, Emergency Services|Tags: , , |

In today’s markets, having bilingual or multilingual employees to answer phone calls has become an essential part of doing business. One language that has been growing significantly in the United States is Spanish. Other languages that are becoming more common in the business world are Chinese and Portuguese. Not having a bilingual person to answer phone [...]

Customer Service Holiday Tips for Businesses

By | 2016-12-16T23:17:24+00:00 December 8th, 2016|Categories: 24 Hour Answering Service, Call Center|Tags: , , |

The holiday shopping season is upon us and dealing with the influx of shoppers can seem challenging at times for business owners. Customer service is just as important this time of year as it is the rest of the year. Many of the customers you encounter over the holiday season could potentially become repeat customers. Make [...]

Things You Need to Start a Profitable Business

By | 2016-12-12T22:03:33+00:00 November 29th, 2016|Categories: Call Center, General|

Going into business for yourself can be both scary and exciting at the same time. Before you jump headfirst into your new venture, it is vital to ensure you are prepared. Failing to plan and prepare will lead to setbacks and potentially kill your business dreams. Money – You will need money to start the business. [...]

The Top Two Customer Service Trends of 2016

By | 2016-12-12T22:07:56+00:00 November 15th, 2016|Categories: Answering Service, Call Center, Outsourced Call Center|

Throughout 2016, customer service has been on every business owner’s mind. It has been one of the top priorities for companies of all sizes, from single-person operations run out of a home office and “mom and pop” stores to medium and global corporations. The reason customer service is so important is because businesses now realize the [...]

Phrases Customer Service and Call Center Agents Should Avoid

By | 2016-10-31T21:52:05+00:00 October 15th, 2016|Categories: Call Center, Virtual Receptionist|

There are numerous phrases than can turn a fairly standard phone call from a customer into a truly horrible experience for the caller, as well as the call center agent handling the call. The reason these phrases have become big turn-offs for customers is largely due to their overuse, or their implied meanings, which are often [...]

The Advantages of a 24/7 Live Phone Answering Service

By | 2016-10-31T21:52:07+00:00 September 29th, 2016|Categories: Answering Service, Business Insight, Call Center|

How do your customers reach you when they need help or assistance with your products or services? Business owners of all size businesses need to carefully evaluate and consider this question in order to ensure they are providing their customers with the highest levels of customer service possible. Depending upon the type of business you own [...]

How to Handle Negative Customer Feedback Constructively

By | 2016-10-31T21:52:07+00:00 September 22nd, 2016|Categories: Answering Service, Call Center, Customer Support, General, Quality Assurance|

There are right and wrong ways to respond to negative customer feedback. It is important to develop the proper methods to ensure the success of your business. Today, customer feedback is a vital part of business development. Thanks largely in part to social media and customer feedback sites, people today are better informed about business practices [...]

Verify Call Center Security Standards

By | 2016-10-31T21:52:07+00:00 September 8th, 2016|Categories: Business Insight, Call Center, Quality Assurance, Virtual Receptionist|

Protecting the personal information of your customers is something call centers need to take seriously. Many contact centers are often surprised to discover they are not compliant in all areas of security when it comes to protecting both customer and employee data. Whether you outsource your call center services, have your own in-house call center, or [...]

A Brief History of Call Centers

By | 2016-10-31T21:52:07+00:00 August 29th, 2016|Categories: Call Center, Customer Support, General|

Long before call centers were known as such, there was a different type of “call center,” often referred to as a “phone room.” Phone rooms were centralized areas of a business where all inbound calls were answered by telephone operators. For those of you old enough to remember corded phones, another form of call center was [...]