Call Center

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The Top Two Customer Service Trends of 2016

By | 2016-12-12T22:07:56+00:00 November 15th, 2016|Categories: Answering Service, Call Center, Outsourced Call Center|

Throughout 2016, customer service has been on every business owner’s mind. It has been one of the top priorities for companies of all sizes, from single-person operations run out of a home office and “mom and pop” stores to medium and global corporations. The reason customer service is so important is because businesses now realize the [...]

Phrases Customer Service and Call Center Agents Should Avoid

By | 2016-10-31T21:52:05+00:00 October 15th, 2016|Categories: Call Center, Virtual Receptionist|

There are numerous phrases than can turn a fairly standard phone call from a customer into a truly horrible experience for the caller, as well as the call center agent handling the call. The reason these phrases have become big turn-offs for customers is largely due to their overuse, or their implied meanings, which are often [...]

The Advantages of a 24/7 Live Phone Answering Service

By | 2016-10-31T21:52:07+00:00 September 29th, 2016|Categories: Answering Service, Business Insight, Call Center|

How do your customers reach you when they need help or assistance with your products or services? Business owners of all size businesses need to carefully evaluate and consider this question in order to ensure they are providing their customers with the highest levels of customer service possible. Depending upon the type of business you own [...]

How to Handle Negative Customer Feedback Constructively

By | 2016-10-31T21:52:07+00:00 September 22nd, 2016|Categories: Answering Service, Call Center, Customer Support, General, Quality Assurance|

There are right and wrong ways to respond to negative customer feedback. It is important to develop the proper methods to ensure the success of your business. Today, customer feedback is a vital part of business development. Thanks largely in part to social media and customer feedback sites, people today are better informed about business practices [...]

Verify Call Center Security Standards

By | 2016-10-31T21:52:07+00:00 September 8th, 2016|Categories: Business Insight, Call Center, Quality Assurance, Virtual Receptionist|

Protecting the personal information of your customers is something call centers need to take seriously. Many contact centers are often surprised to discover they are not compliant in all areas of security when it comes to protecting both customer and employee data. Whether you outsource your call center services, have your own in-house call center, or [...]

A Brief History of Call Centers

By | 2016-10-31T21:52:07+00:00 August 29th, 2016|Categories: Call Center, Customer Support, General|

Long before call centers were known as such, there was a different type of “call center,” often referred to as a “phone room.” Phone rooms were centralized areas of a business where all inbound calls were answered by telephone operators. For those of you old enough to remember corded phones, another form of call center was [...]

Call Centers for Doctor’s Offices

By | 2016-10-31T21:52:07+00:00 August 22nd, 2016|Categories: Business Insight, Call Center, Customer Support, Outsourced Call Center, Virtual Receptionist|

Physician practices are not always that familiar with the benefits of using a call center for their office. They might assume call centers are just for retail businesses, and have misconceptions about calls having to be answered overseas or about not being able to receive emergency calls and messages in a time fashion. However, call centers [...]

Why Hire a Virtual Receptionist for a Home-Based or Small Business?

By | 2016-10-31T21:52:07+00:00 August 8th, 2016|Categories: Call Center, Customer Support, Outsourced Call Center, Virtual Receptionist|

As your business grows, it is not uncommon to find you are having less and less time to take care of essential core business functions. You might find yourself on the phone for hours on end with current and potential clients and customers. On the other hand, you may discover you are not able to take [...]

Five Industries That Need a Call Center Answering Service

By | 2016-10-31T21:52:07+00:00 July 29th, 2016|Categories: Call Center|

Professional call center answering services are in high demand in essentially every industry imaginable. This is due to businesses of all sizes needing to be able to provide customer service options beyond selling products and/or services. People need a reliable resource they can reach to ask questions, get help placing an order, or obtain support after [...]

Offshore vs. Onshore Call Centers

By | 2016-10-31T21:52:07+00:00 July 22nd, 2016|Categories: Answering Service, Bilingual Agents, Call Center|

When a business is considering outsourcing its call center services, it must decide whether it wants to use offshore or onshore call centers. Offshore call centers are those operated outside the United States in countries like India and the Philippines. Onshore call centers are those operated here in the United States, like San Antonio answering service [...]