Call Center

/Call Center

Call Centers for Doctor’s Offices

By | 2016-10-31T21:52:07+00:00 August 22nd, 2016|Categories: Business Insight, Call Center, Customer Support, Outsourced Call Center, Virtual Receptionist|

Physician practices are not always that familiar with the benefits of using a call center for their office. They might assume call centers are just for retail businesses, and have misconceptions about calls having to be answered overseas or about not being able to receive emergency calls and messages in a time fashion. However, call centers [...]

Why Hire a Virtual Receptionist for a Home-Based or Small Business?

By | 2016-10-31T21:52:07+00:00 August 8th, 2016|Categories: Call Center, Customer Support, Outsourced Call Center, Virtual Receptionist|

As your business grows, it is not uncommon to find you are having less and less time to take care of essential core business functions. You might find yourself on the phone for hours on end with current and potential clients and customers. On the other hand, you may discover you are not able to take [...]

Five Industries That Need a Call Center Answering Service

By | 2016-10-31T21:52:07+00:00 July 29th, 2016|Categories: Call Center|

Professional call center answering services are in high demand in essentially every industry imaginable. This is due to businesses of all sizes needing to be able to provide customer service options beyond selling products and/or services. People need a reliable resource they can reach to ask questions, get help placing an order, or obtain support after [...]

Offshore vs. Onshore Call Centers

By | 2016-10-31T21:52:07+00:00 July 22nd, 2016|Categories: Answering Service, Bilingual Agents, Call Center|

When a business is considering outsourcing its call center services, it must decide whether it wants to use offshore or onshore call centers. Offshore call centers are those operated outside the United States in countries like India and the Philippines. Onshore call centers are those operated here in the United States, like San Antonio answering service [...]

The Advantages of a Virtual Receptionist

By | 2016-10-31T21:52:07+00:00 July 8th, 2016|Categories: Call Center, Virtual Receptionist|

There are several benefits your business can gain when you implement virtual receptionist answering services. Many small- and medium-sized businesses can find it challenging to ensure there is adequate phone coverage during business hours to handle call volumes, as well as after-hours customer service support. Both of these issues are easily overcome and just one of [...]

Five Secrets of Outstanding Quality Assurance

By | 2016-10-31T21:52:07+00:00 June 29th, 2016|Categories: Business Insight, Call Center, Quality Assurance|

Quality assurance isn’t a game of “gotcha” that you play with your employees. The very best quality assurance programs for answering services and related businesses are collaborative, coaching programs that provide support to employees when they struggle and encouragement when they succeed. To establish a quality assurance program that elicits buy-in from employees and achieves its [...]

Five Secrets to Building a Customer Centric Business Center

By | 2016-10-31T21:52:07+00:00 June 22nd, 2016|Categories: Call Center|

Although it may sound counter-intuitive, the way to create a culture in your business that eats, sleeps, and breathes customer service and appreciation begins with creating a good environment for your employees. Whether they’re manning a register or working the lines at a call center, your employees are your company’s direct line of contact to its [...]

Signs It Is Time to Consider Call Center Services

By | 2016-10-31T21:52:07+00:00 June 15th, 2016|Categories: Answering Service, Call Center, Customer Support|

Being able to provide your customers, clients, and vendors with exceptional customer service has become an important factor to being able to run a smooth operation. Not only will you develop dedicated customers who will return to your business time and again, but you will also attract new customers, often from the feedback and recommendations of [...]

The Importance of Customer Service Etiquette

By | 2016-10-31T21:52:07+00:00 June 8th, 2016|Categories: Answering Service, Call Center|

Proper customer service is essential to ensuring your customers and clients receive the level of attention they deserve. Often the first impression a business makes is directly through its employees’ interactions when people call the business or visit. The quickest way to turn off customers and send them running to your competitors is not taking the [...]

Tips to Successfully Navigate Event Registration Processes

By | 2016-10-31T21:52:07+00:00 May 29th, 2016|Categories: Call Center, Customer Support|

The first impressions your company will make with attendees is during the event registration. If your registration processes are not efficient, take too long, or require people to stand in line an excessive amount of time, you will not be off to a good start. Here are several tips to help you better prepare for event [...]