Why It’s Important to Measure Customer Satisfaction

By |2022-06-30T17:52:56+00:00June 23rd, 2022|Categories: Customer Support, Quality Assurance|Tags: , |

Companies that excel and focus on customer experience grow revenues by 4% to 8% above their market. That’s why monitoring and maintaining customer satisfaction are essential ingredients for a company’s success. This article will discuss the importance of measuring customer satisfaction and the primary ways to measure it like customer satisfaction surveys and scores.  Importance of [...]

What to Include in Your Call Screening Script

By |2022-05-18T18:05:21+00:00May 12th, 2022|Categories: Call Center, Customer Support|Tags: , |

For 96% of consumers, customer service quality is critical in choosing which brand they’re loyal to. To keep up in a competitive environment, you need to provide callers with positive experiences. One way to improve your customer service quality and efficiency is to provide your employees with a call screening script. Find out what your script [...]

How Outsourcing Customer Service Can Help You Cut Your Overhead Costs

By |2022-04-28T17:05:01+00:00April 14th, 2022|Categories: Customer Support|Tags: , |

With the way the economy goes through ups and down in almost quick succession, It is hard to predict where it is headed. And with recent global developments, businesses need to whittle down costs to stay competitive.  Many enterprises turn to outsourcing to save resources. Specifically, a lot of businesses choose to outsource customer service. However, [...]

5 Ways to Deal With Call Volume Spikes

By |2022-04-06T07:19:44+00:00March 24th, 2022|Categories: Answering Service, Customer Support|Tags: , , |

If you’re experiencing spikes in call volume and can’t keep up, you’re losing out on business. Even if your representatives manage to take every call, the added stress will make them less productive, lowering their chances of successfully converting callers into customers. Fortunately, there are a few ways to deal with call volume spikes, lessen the [...]

What Customers Expect from Businesses’ Customer Service in 2022

By |2022-01-31T19:48:00+00:00January 17th, 2022|Categories: Customer Support|Tags: , , |

Consumers have long been discerning about the customer service they receive, but the prolonged effects of the COVID-19 pandemic have exacerbated their need for excellence from businesses. Consider the following statistics: 93% of customers are more likely to purchase again from brands with excellent customer service 64% of consumers find customer experience more important than the [...]

5 Ways Technology is Changing Customer Service

By |2022-02-01T09:26:18+00:00January 10th, 2022|Categories: Business Insight, Customer Support|Tags: , , |

Your business needs to invest in your customers’ satisfaction to outpace your competitors. Compared to brands with inferior customer service, those that create superior customer experiences bring in 5.7 times more revenue. As technologies develop, companies find new ways to streamline their customer service operations and increase their effectiveness. If you want to keep up, your [...]

Customer Feedback: Effective Ways to Collect It

By |2021-12-30T16:28:23+00:00December 23rd, 2021|Categories: Customer Support|Tags: , , |

If there is anything that business analysts like to emphasize to growing companies, it’s the fact that customer experience is now everything. The user experience and customer satisfaction have become the cornerstone of every company’s marketing. One of the best ways to figure out what brings customers satisfaction, what they care about, and what concerns are [...]

Omnichannel Customer Service: Should Your Business Adopt It?

By |2021-12-30T13:25:23+00:00December 16th, 2021|Categories: Customer Support|Tags: , |

There are so many different ways for businesses to reach customers today. Social media, text, web, and many other platforms—all of these have methods to allow companies to reach out to their customers. And they work: the numbers from marketing studies throughout the world, not just in the United States, showcase how effective it is for [...]

4 Proven Ways to Improve Your Customer Response Times

By |2021-12-01T15:58:20+00:00November 18th, 2021|Categories: Customer Support, Quality Assurance|Tags: , |

Quick response times and customer concerns addressed efficiently are essential to fostering brand loyalty. Meanwhile, slow customer response times will result in loss of customers and revenue. However, you also have other tasks that might need more immediate attention. You need strategies and systems that will make responding to customers more efficient. Here are 4 ways [...]

The 7 Key Qualities of a Reliable Customer Support Agent

By |2021-08-18T12:09:23+00:00August 12th, 2021|Categories: Customer Support|Tags: , |

About 90% of global customers consider customer service important in fostering loyalty to a brand. As such, savvy companies put only the best employees on the communication frontlines. Here are seven key qualities to look for in a stellar customer support agent.  High Emotional Intelligence The role of customer service and support agents revolve around interacting [...]

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