Customer Support

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The Rapid Growth & Demand for U.S. Answering Services

By | 2017-03-17T23:30:13+00:00 March 15th, 2017|Categories: Answering Service, Customer Support|Tags: , |

In recent years there have been a few different trends affecting the demand for answering services here in the United States. The first one is the onshoring of U.S. businesses’ call centers and inbound phone call services. The costs of doing business overseas in countries like India, China, and the Philippines is no longer cost-effective, as [...]

Bilingual Answering Service: Breakdown of Languages Used in the United States

By | 2017-01-18T21:15:21+00:00 January 22nd, 2017|Categories: Answering Service, Customer Support|Tags: , , |

The United States is a “melting pot” of people that originally emigrated from different foreign countries, including the United Kingdom, France, and Spain. While English quickly became the predominately spoken language, this is slowly starting to change due to a number of reasons. Among those is the growth of global businesses over the past few decades. [...]

The Benefits of Your Own Personal 24/7 Live Agents

By | 2017-01-18T21:04:16+00:00 January 15th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , , |

As you start off the new year, it is important to set both short term and long term goals and objectives you want to achieve to grow your small business this year. Part of normal business growth is hiring new employees to perform a variety of business functions and tasks. However, finding the right people with [...]

Finding Flexibility in Your Business Operations

By | 2016-12-19T18:23:54+00:00 December 29th, 2016|Categories: Answering Service, Customer Support, Inbound Call Center|Tags: , , |

In recent years, there has been this “on-again” and “off-again” business model to provide employees with more flexibility in their work schedules. Many companies of all sizes have experimented with telecommuting and virtual offices in the past. Some organizations continue to allow their employees the perks of these options, while others have either done away with [...]

How a Virtual Receptionist for the Holidays Can Benefit Your Business

By | 2016-12-16T23:23:18+00:00 December 15th, 2016|Categories: Answering Service, Customer Support|Tags: , |

In recent years, one common trend for businesses is to shut down during the week between Christmas and New Year’s because this is one of the slowest times of years for certain industries. Just because your business is closed for the holiday season, it does not mean you have to return to find your voice mail [...]

Real Estate Agents: How a Virtual Receptionist Can Benefit You

By | 2016-12-12T22:06:34+00:00 November 22nd, 2016|Categories: Customer Support, Virtual Receptionist|

As a real estate agent, it is not uncommon to spend the majority of your day on the telephone talking to people. Your business relies on your ability to be personable and friendly to home buyers, and for sellers to sign a contract with you to represent them during their real estate transaction. With so much [...]

How to Attract and Retain Customers

By | 2016-11-20T17:51:09+00:00 November 8th, 2016|Categories: Answering Service, Customer Support|

In today’s marketplaces, people can easily switch between brands, products, and services at the drop of a hat, so to speak, especially if they receive poor customer service. In fact, customer service experiences are the leading factor when people are deciding whether to do business with a particular operation. While the quality of the products or [...]

5 Ways to Make Your Customers Love Your Business

By | 2016-10-31T21:52:07+00:00 October 8th, 2016|Categories: Customer Support, Quality Assurance|

Were you aware that it costs more to find new customers than implementing solutions to retain existing ones? In today’s highly competitive markets and industries, it is challenging to keep customers happy, but the payoff for doing so is it will keep them purchasing products and services from your business. The key to making customers happy [...]

How to Handle Negative Customer Feedback Constructively

By | 2016-10-31T21:52:07+00:00 September 22nd, 2016|Categories: Answering Service, Call Center, Customer Support, General, Quality Assurance|

There are right and wrong ways to respond to negative customer feedback. It is important to develop the proper methods to ensure the success of your business. Today, customer feedback is a vital part of business development. Thanks largely in part to social media and customer feedback sites, people today are better informed about business practices [...]

A Brief History of Call Centers

By | 2016-10-31T21:52:07+00:00 August 29th, 2016|Categories: Call Center, Customer Support, General|

Long before call centers were known as such, there was a different type of “call center,” often referred to as a “phone room.” Phone rooms were centralized areas of a business where all inbound calls were answered by telephone operators. For those of you old enough to remember corded phones, another form of call center was [...]