The Personalized Communications business model has always been centered around the fact that communication and connections are key. That’s why we offered live answering services when everyone else was going automated! But now, staying in touch is more important than ever, and we want to help you stay in touch with those you care the most [...]
Personalized Communications offers live answering, virtual receptionist, and call center services for businesses of all sizes! And we are with you every step of the way! From technical support and common questions, to our software and security, we are committed to impeccable customer service! With technology and highly skilled telecommunications professionals, we are able to provide [...]
A Live Answering Service can be a huge help this holiday season. Whether you’re in a retail or service industry, security, medical, or property management, the holidays can often show customer call spikes both in call volume and often, duration. But how can you handle these call spikes at a busy time of the year? What [...]
The business world, regardless of your industry, is constantly changing and growing – which means you need to keep your finger on the pulse when it comes to business trends and where industry standards are heading. Luckily, for business communication trends, Personalized Communications has done the leg work for you! We pride ourselves on keeping up [...]
From smartphones and automation to chatbots and more – the world of communication is constantly changing. But one thing still rises above all the rest, a real, live human voice greeting you, speaking to you, and treating you like a friend, not a customer or merely a number. So, if you’re debating if your business needs [...]
Customer support and customer experience might sound similar, but they actually can cover different aspects of your customer’s time with you. And though many call centers offer customer service (or customer support) they might not be delivering a great customer experience, too. Personalized Communications thinks that customer support without a great experience, or vice versa, misses [...]
Long customer wait times on the phone lead to customer frustration and an overall drop in how that brand or business is viewed – don’t let that happen to you. Instead, use tried and true tactics to reduce your customer wait times (and their frustration) and be looked at as a company who values their customers’ [...]
Whether you choose a call center, virtual receptionist, live answering service, or to do it all in-house yourself, there are some phone etiquette lessons you need to know. Customer care isn’t just about answering the phone, or even listening. True customer care is about making the caller feel understood, appreciated, and valued, as well as instilling [...]
Perhaps you have heard of custom messaging. Maybe you have even heard lofty claims about how it can help you and your business. Or maybe you’re only just now hearing about it for the first time. Regardless of your past experience with custom messaging, it can often create more questions than answers in our clients. Often, [...]
Perhaps you have heard of order taking services or order entry services before. Perhaps you are curious about what these services do or how they can help you and your business? Or perhaps you have even had these services before with one of the other guys and simply weren’t satisfied. We understand; we hear you. And [...]
