Customer Support

/Customer Support

Finding Flexibility in Your Business Operations

By | 2016-12-19T18:23:54+00:00 December 29th, 2016|Categories: Answering Service, Customer Support, Inbound Call Center|Tags: , , |

In recent years, there has been this “on-again” and “off-again” business model to provide employees with more flexibility in their work schedules. Many companies of all sizes have experimented with telecommuting and virtual offices in the past. Some organizations continue to allow their employees the perks of these options, while others have either done away with [...]

How a Virtual Receptionist for the Holidays Can Benefit Your Business

By | 2016-12-16T23:23:18+00:00 December 15th, 2016|Categories: Answering Service, Customer Support|Tags: , |

In recent years, one common trend for businesses is to shut down during the week between Christmas and New Year’s because this is one of the slowest times of years for certain industries. Just because your business is closed for the holiday season, it does not mean you have to return to find your voice mail [...]

Real Estate Agents: How a Virtual Receptionist Can Benefit You

By | 2016-12-12T22:06:34+00:00 November 22nd, 2016|Categories: Customer Support, Virtual Receptionist|

As a real estate agent, it is not uncommon to spend the majority of your day on the telephone talking to people. Your business relies on your ability to be personable and friendly to home buyers, and for sellers to sign a contract with you to represent them during their real estate transaction. With so much [...]

How to Attract and Retain Customers

By | 2016-11-20T17:51:09+00:00 November 8th, 2016|Categories: Answering Service, Customer Support|

In today’s marketplaces, people can easily switch between brands, products, and services at the drop of a hat, so to speak, especially if they receive poor customer service. In fact, customer service experiences are the leading factor when people are deciding whether to do business with a particular operation. While the quality of the products or [...]

5 Ways to Make Your Customers Love Your Business

By | 2016-10-31T21:52:07+00:00 October 8th, 2016|Categories: Customer Support, Quality Assurance|

Were you aware that it costs more to find new customers than implementing solutions to retain existing ones? In today’s highly competitive markets and industries, it is challenging to keep customers happy, but the payoff for doing so is it will keep them purchasing products and services from your business. The key to making customers happy [...]

How to Handle Negative Customer Feedback Constructively

By | 2016-10-31T21:52:07+00:00 September 22nd, 2016|Categories: Answering Service, Call Center, Customer Support, General, Quality Assurance|

There are right and wrong ways to respond to negative customer feedback. It is important to develop the proper methods to ensure the success of your business. Today, customer feedback is a vital part of business development. Thanks largely in part to social media and customer feedback sites, people today are better informed about business practices [...]

A Brief History of Call Centers

By | 2016-10-31T21:52:07+00:00 August 29th, 2016|Categories: Call Center, Customer Support, General|

Long before call centers were known as such, there was a different type of “call center,” often referred to as a “phone room.” Phone rooms were centralized areas of a business where all inbound calls were answered by telephone operators. For those of you old enough to remember corded phones, another form of call center was [...]

Call Centers for Doctor’s Offices

By | 2016-10-31T21:52:07+00:00 August 22nd, 2016|Categories: Business Insight, Call Center, Customer Support, Outsourced Call Center, Virtual Receptionist|

Physician practices are not always that familiar with the benefits of using a call center for their office. They might assume call centers are just for retail businesses, and have misconceptions about calls having to be answered overseas or about not being able to receive emergency calls and messages in a time fashion. However, call centers [...]

Why Hire a Virtual Receptionist for a Home-Based or Small Business?

By | 2016-10-31T21:52:07+00:00 August 8th, 2016|Categories: Call Center, Customer Support, Outsourced Call Center, Virtual Receptionist|

As your business grows, it is not uncommon to find you are having less and less time to take care of essential core business functions. You might find yourself on the phone for hours on end with current and potential clients and customers. On the other hand, you may discover you are not able to take [...]

Signs It Is Time to Consider Call Center Services

By | 2016-10-31T21:52:07+00:00 June 15th, 2016|Categories: Answering Service, Call Center, Customer Support|

Being able to provide your customers, clients, and vendors with exceptional customer service has become an important factor to being able to run a smooth operation. Not only will you develop dedicated customers who will return to your business time and again, but you will also attract new customers, often from the feedback and recommendations of [...]