Customer Support

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Why US-Based Call Centers Are Having a Comeback

By | 2016-10-31T21:52:08+00:00 March 22nd, 2015|Categories: Answering Service, Call Center, Customer Support|

It’s not a secret that many companies outsource their call centers to foreign countries. We’ve all had to deal with a customer service representative who struggled with their English pronunciation so much they were unintelligible, reading from a script that he or she clearly didn’t understand. But, if you believe that the majority of call centers [...]

How Creative Agencies Can Improve Their Customer Service

By | 2016-10-31T21:52:08+00:00 March 22nd, 2015|Categories: Call Center, Customer Support, Inbound Call Center|

Creative agencies such as advertising companies often spend so much time on their work that they neglect to put enough care and attention into their customer service. How a creative agency interacts with its customers has a big impact on the relationship between them, and can make or break a sale or a contract renegotiation. If [...]

4 Tips for Providing the Best Customer Service in 2015

By | 2016-10-31T21:52:08+00:00 March 17th, 2015|Categories: Business Insight, Customer Support|

If there's one thing we've learned running a modern call center, it's that today's customers expect a high level of customer service from the companies they do business with. Whatever your industry, it's important to provide your customers with the highest level of support possible. Make 2015 the year your business recommits to customer service, by [...]

How Technology Has Changed Customer Service

By | 2016-10-31T21:52:08+00:00 March 15th, 2015|Categories: Answering Service, Business Insight, Customer Support, Inbound Call Center|

The core principle of customer service has remained the same over the years: Address the customers’ concerns, and be supportive and friendly. However, in today’s technology-driven society, much has changed in regards to call handling, self-service options, and customer feedback. Most call centers have automated answering systems which prompt customers for various responses to ensure they [...]

5 Important Small Business Trends of 2015

By | 2016-10-31T21:52:08+00:00 March 8th, 2015|Categories: Business Insight, Customer Support|

What are the small business trends of 2015 that entrepreneurs need to know about? In this post, we've picked five of the biggest changes and issues affecting the marketplace for small business owners. 3D Printers and Small Batch Manufacturing- 3D printing, or "additive manufacturing," has been talked about a lot over the last few years. But [...]

The Benefits of Having Customer Testimonials on a Business Website

By | 2016-10-31T21:52:08+00:00 March 8th, 2015|Categories: Business Insight, Call Center, Customer Support|

Today’s consumers might seem more vocal than they were in the past, when it comes to customer service and overall shopping experiences. In the past, consumers would share positive and negative experiences by word of mouth with their friends, family, and co-workers. While some still do this, nowadays more people express themselves through social media sites, [...]

Using Social Media to Interact with Your Customers

By | 2016-10-31T21:52:09+00:00 February 4th, 2015|Categories: Business Insight, Customer Support|

In today's business environment, having an active social media presence can be as important as every other part of your sales, marketing, and customer service operations. Social media can be used to resolve customer complaints, advertise your products and services, and to entice customers to pick up the phone and contact your secretary or answering service. [...]

What Your Business Needs to Know about Big Data

By | 2016-10-31T21:52:09+00:00 January 23rd, 2015|Categories: Business Insight, Call Center, Customer Support|

If you read much of anything business-related these days, it won't be long before you stumble on something about big data. Big data isn't a buzzword or a passing trend. It's real, and it is important for the future landscape of business. However, big data isn't always worth the investment. Here's what you need to know [...]

How to Compete With Businesses That Can Afford More Employees

By | 2016-10-31T21:52:09+00:00 January 19th, 2015|Categories: Business Insight, Call Center, Customer Support|

According to market analysts, 2015 is slated to be the year that the United States (and, with luck, many sister nations around the world) finally pull out of the remnants of the recent economic recession. What does this mean for your small to mid-sized business? It means that more companies will be hiring and, to stay [...]

Are You Rallying for a Worthy Cause? Here’s How to Get Others on Board

By | 2016-10-31T21:52:09+00:00 January 12th, 2015|Categories: Business Insight, Call Center, Customer Support|

Pollution. Homelessness. Animal abuse. High school dropouts. There are so many causes today worth our time, attention, and money. If you're getting behind one of those causes, you'll want to be able to get others on board, as well. Here are your steps for success when it comes to rallying others behind a cause you hold [...]