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5 Simple Ways to Nurture Your Customers

By | 2018-02-20T20:59:35+00:00 February 20th, 2018|Categories: General|Tags: , , |

Customer experience is important in not only getting new customers but also keeping repeat customers. Think you could do more to take care of your clientele? It never hurts to go the extra mile in ensuring your customers are satisfied and receive nothing but the best customer service. Here are 5 simple ways to nurture your [...]

5 Tools to Make Your Business Look Bigger

By | 2018-02-20T20:32:50+00:00 February 20th, 2018|Categories: General|Tags: , , |

For some consumers, working with a small business seems risky because of its size. Customers want to know that they can trust a company before doing business with it, but, with a smaller customer support staff and limited resources, building trust is a little harder for small businesses. Here are 5 tips to make your small [...]

5 New Year’s Resolutions to Grow Your Small Business

By | 2018-01-24T18:32:02+00:00 January 8th, 2018|Categories: General, Quality Assurance|Tags: , |

As a business owner, chances are that you've made some personal New Year’s resolutions. Maybe you want to lose weight, quit smoking, or take more time to explore the world. While personal resolutions are important, have you ever thought about creating New Year’s resolutions for your company? A resolution is all about making changes and doing [...]

How to Market Your Business on a Small Budget

By | 2018-01-05T01:40:37+00:00 December 8th, 2017|Categories: Business Insight, General|Tags: , , |

You’ve taken the leap and started your business, but now comes the true test: getting your name out there. Coming up with enough money to develop and execute a full-blown marketing campaign is an uphill battle, especially for startups and small companies, but the good news is that there are plenty of low-cost marketing tactics to [...]

Things You Need to Start a Profitable Business

By | 2016-12-12T22:03:33+00:00 November 29th, 2016|Categories: Call Center, General|

Going into business for yourself can be both scary and exciting at the same time. Before you jump headfirst into your new venture, it is vital to ensure you are prepared. Failing to plan and prepare will lead to setbacks and potentially kill your business dreams. Money – You will need money to start the business. [...]

How to Handle Negative Customer Feedback Constructively

By | 2016-10-31T21:52:07+00:00 September 22nd, 2016|Categories: Answering Service, Call Center, Customer Support, General, Quality Assurance|

There are right and wrong ways to respond to negative customer feedback. It is important to develop the proper methods to ensure the success of your business. Today, customer feedback is a vital part of business development. Thanks largely in part to social media and customer feedback sites, people today are better informed about business practices [...]

A Brief History of Call Centers

By | 2016-10-31T21:52:07+00:00 August 29th, 2016|Categories: Call Center, Customer Support, General|

Long before call centers were known as such, there was a different type of “call center,” often referred to as a “phone room.” Phone rooms were centralized areas of a business where all inbound calls were answered by telephone operators. For those of you old enough to remember corded phones, another form of call center was [...]

Comparing a Virtual Receptionist to an Actual Receptionist

By | 2016-10-31T21:52:07+00:00 August 15th, 2016|Categories: Answering Service, General, Quality Assurance|

Receptionists are often the first person your customers, vendors, and clients speak to when calling your business. They set the tone and provide the first impressions callers receive about your operation. It is important to ensure you have the best person answering your phone calls, in order to make good and lasting impressions. Finding the ideal [...]

11 Tips to Streamline Your Business

By | 2016-10-31T21:52:08+00:00 January 21st, 2016|Categories: Call Center, General|

To survive in today’s hypercompetitive climate, small businesses have to be lean and efficient. That means re-evaluating everything and jettisoning old ways of working, even if they’re familiar and comfortable. Finding ways to streamline your business via cloud computing, better management techniques, call center outsourcing, and other methods will help you stay on top in a [...]