Things You Need to Start a Profitable Business

By | 2016-12-12T22:03:33+00:00 November 29th, 2016|Categories: Call Center, General|

Going into business for yourself can be both scary and exciting at the same time. Before you jump headfirst into your new venture, it is vital to ensure you are prepared. Failing to plan and prepare will lead to setbacks and potentially kill your business dreams. Money – You will need money to start the business. [...]

How to Handle Negative Customer Feedback Constructively

By | 2016-10-31T21:52:07+00:00 September 22nd, 2016|Categories: Answering Service, Call Center, Customer Support, General, Quality Assurance|

There are right and wrong ways to respond to negative customer feedback. It is important to develop the proper methods to ensure the success of your business. Today, customer feedback is a vital part of business development. Thanks largely in part to social media and customer feedback sites, people today are better informed about business practices [...]

A Brief History of Call Centers

By | 2016-10-31T21:52:07+00:00 August 29th, 2016|Categories: Call Center, Customer Support, General|

Long before call centers were known as such, there was a different type of “call center,” often referred to as a “phone room.” Phone rooms were centralized areas of a business where all inbound calls were answered by telephone operators. For those of you old enough to remember corded phones, another form of call center was [...]

Comparing a Virtual Receptionist to an Actual Receptionist

By | 2016-10-31T21:52:07+00:00 August 15th, 2016|Categories: Answering Service, General, Quality Assurance|

Receptionists are often the first person your customers, vendors, and clients speak to when calling your business. They set the tone and provide the first impressions callers receive about your operation. It is important to ensure you have the best person answering your phone calls, in order to make good and lasting impressions. Finding the ideal [...]

11 Tips to Streamline Your Business

By | 2016-10-31T21:52:08+00:00 January 21st, 2016|Categories: Call Center, General|

To survive in today’s hypercompetitive climate, small businesses have to be lean and efficient. That means re-evaluating everything and jettisoning old ways of working, even if they’re familiar and comfortable. Finding ways to streamline your business via cloud computing, better management techniques, call center outsourcing, and other methods will help you stay on top in a [...]

How to Jump Start Your Fundraiser for Ultimate Success

By | 2016-10-31T21:52:09+00:00 January 7th, 2015|Categories: General|

Raising funds for special causes is challenging. You have to convince the community that it's worth parting with their hard-earned money, and that the funds will be used efficiently and effectively to promote the cause they are investing in. There are several ways to build confidence in your contributors, including the use of professional call center services, [...]

How a Call Center Can Help with Appointments

By | 2016-10-31T21:52:14+00:00 April 16th, 2014|Categories: Answering Service, Business Insight, Call Center, Customer Support, General|

If you think outsourcing phone calls to a call center is too expensive, consider one function of a call center that can quickly pay for itself. Many professionals and small businesses depend on appointments with clients for income, including financial planners, lawyers, and medical professionals. A call center can help tremendously with these if it offers [...]