It may be that your company can handle calls most times of the year but at certain seasons you need a bit of extra help. An inbound call center can be configured any way you need it to be to ensure that you get the extra help when you need it. An Inbound call center can take your overflow, or can answer all of your calls when you are very busy to ensure that all of your customers get the help they need.
You can also Add a Help Desk to Your Inbound Call Center Service
An inbound call center service can be just for taking orders or you can use it for all of your inbound calling needs. If you need a receptionist to answer questions about your products for instance or a help desk to help your customer with troubleshooting all of these are services that are available for your business.