One way small and medium businesses set themselves apart from larger and corporate competitors is by providing their customers with quality customer care. Most people are not simply looking for the lowest prices but, also, which businesses provide the best customer service and care both during and after the sale. They do not mind paying a little more for a product or service when they know they will receive impeccable customer service.
What factors help influence customer experiences and set the tone for the level of customer care they receive?
- Is the Business Easily Accessible? Offering access to a 24/7 live answering service, online chat through your website and other such options allows your customers to contact you on their schedules, even after hours, and know they can get questions answered, obtain support, and more.
- What Type of Online Presence/Reputation Does the Business Have? Today, thanks to social media and online review sites, customers are eager and quick to share their experiences with businesses with everyone. Part of providing outstanding customer service is reading and responding to reviews and posts to your business’s social media pages since it lets your customers and others know you care about their feedback and comments.
- Does the Business Listen to Their Customers? Another important aspect that can set you apart from other businesses is by listening to what your customers want. For instance, they will tell you what features could enhance current product lines or specific services they would purchase.
- How Does the Business Attempt to Resolve Problems/Issues? Simply apologizing for a bad experience and offering a discount on a future purchase does not always work. Sometimes it is not the actual product or service but some other issue. So, you need to be prepared to go above and beyond the customers’ expectations.
In the end, the level and quality of customer care and service you provide are remembered long after the sale. If your customer care needs improvements, or you want to make enhancements to further expand experiences, contact the customer service experts at Personalized Communications by calling 1-800-606-9898 today!