In recent years there have been a few different trends affecting the demand for answering services here in the United States. The first one is the onshoring of U.S. businesses’ call centers and inbound phone call services. The costs of doing business overseas in countries like India, China, and the Philippines is no longer cost-effective, as these countries are demanding higher wages and fees for their services, which, in some cases, are significantly more than using a service here.
Another change contributing to the rapid growth of telephone call answering solutions is that of increased concerns about security breaches and protecting customer and company data. The rules and regulations in some foreign countries are unregulated, which means a business is essentially putting at risk its customer and business data while, here in the U.S., there are tighter controls in place along with state and federal regulations regarding certain types of personal data.
The Rise of the Millennials
Demand for U.S. answering service solutions is also growing, thanks to the number of Millennials entering the workforce. This generation of workers is the first generation to have grown up with access to modern technologies, like computers, cell phones, and the internet, from the time they were born. As a result, they are able to quickly adapt to new technologies while, at the same time, they are changing the way people work.
Most Millennials do not work in traditional offices and have different work habits that keep them on the go. Many enjoy working from home, or from a shared office or a think-tank center. In office environments, they prefer a drop-in/drop-out method, where they just find a location that looks good and start working. For instance, it is not uncommon for them to use different desks and move around, where they might work in one area one day, and another the next, and so on.
Since Millennials are constantly on the go, they need reliable administrative and virtual support, as well as someone to answer phone calls and manage various aspects of their business operations virtually, like the solutions available from Personalized Communications. Call us at 1-800-606-9898 today to speak with a representative to see how we can help your business!