Answering Service

/Tag:Answering Service

Five Things to Prioritize When Running Your Business

By | 2017-03-17T23:24:30+00:00 March 8th, 2017|Categories: Answering Service, Call Center, Virtual Receptionist|Tags: , , |

It can be difficult running your own business when it seems like everything you have to do is a priority. However, if you try to tackle every detail, business meeting, phone call, and customer experience, you will soon find not only are you spread too thin but, also, the attention your business needs is, too. To [...]

Creating Excellent Call Center Experiences for Callers

By | 2017-02-09T23:31:26+00:00 March 1st, 2017|Categories: Answering Service, Call Center|Tags: , |

At some point, each one of us has had to call a call center for customer support. We all know there are several differences which go a long way toward creating wonderful experiences for both the caller and the employee taking the phone call. Let’s take a look at some of the ways businesses can providing [...]

How to Meet Customer Service Expectations

By | 2017-02-09T23:20:58+00:00 February 15th, 2017|Categories: Answering Service, Call Center, Inbound Call Center|Tags: , , |

To provide your customers with exceptional experiences, whether they are a brand new customer or a returning one, you need to pay attention to their needs. There are different ways in which they will communicate this with you, either through face-to-face conversations, email messages, telephone calls, or feedback left through an online review site. Do not [...]

How to Invest in Your Business No Matter the Size

By | 2017-02-09T23:13:43+00:00 February 8th, 2017|Categories: 24 Hour Answering Service, Answering Service|Tags: , |

There are numerous ways you can invest in your business, regardless of its size, to help entice and attract new customers. One affordable, and often free, method to pursue is to set up your business profile on social media sites, such as Facebook, LinkedIn, and Google+. Before you go social media crazy and create profiles on [...]

Bilingual Answering Service: Breakdown of Languages Used in the United States

By | 2017-01-18T21:15:21+00:00 January 22nd, 2017|Categories: Answering Service, Customer Support|Tags: , , |

The United States is a “melting pot” of people that originally emigrated from different foreign countries, including the United Kingdom, France, and Spain. While English quickly became the predominately spoken language, this is slowly starting to change due to a number of reasons. Among those is the growth of global businesses over the past few decades. [...]

Why Use 24/7 Live Agents for City/Public Events?

By | 2017-01-18T20:54:27+00:00 January 8th, 2017|Categories: Answering Service, Call Center, Quality Assurance|Tags: , |

So, you have been tasked to plan a city or public event for your company or nonprofit organization. There are several key strategies for planning the event and ensuring it is a success. Among these, recruiting the assistance of a qualified answering service should be at the top of your “to-do” list. Your “virtual” telephone operator [...]

Finding Flexibility in Your Business Operations

By | 2016-12-19T18:23:54+00:00 December 29th, 2016|Categories: Answering Service, Customer Support, Inbound Call Center|Tags: , , |

In recent years, there has been this “on-again” and “off-again” business model to provide employees with more flexibility in their work schedules. Many companies of all sizes have experimented with telecommuting and virtual offices in the past. Some organizations continue to allow their employees the perks of these options, while others have either done away with [...]

The Importance of Bilingual Answering Services

By | 2016-12-19T18:16:56+00:00 December 22nd, 2016|Categories: Answering Service, Emergency Services|Tags: , , |

In today’s markets, having bilingual or multilingual employees to answer phone calls has become an essential part of doing business. One language that has been growing significantly in the United States is Spanish. Other languages that are becoming more common in the business world are Chinese and Portuguese. Not having a bilingual person to answer phone [...]

Customer Service Holiday Tips for Businesses

By | 2016-12-16T23:17:24+00:00 December 8th, 2016|Categories: 24 Hour Answering Service, Call Center|Tags: , , |

The holiday shopping season is upon us and dealing with the influx of shoppers can seem challenging at times for business owners. Customer service is just as important this time of year as it is the rest of the year. Many of the customers you encounter over the holiday season could potentially become repeat customers. Make [...]