Call Center

/Tag:Call Center

What Type of Customer Service Do You Provide: Reactive or Proactive?

By | 2017-04-10T23:02:39+00:00 April 8th, 2017|Categories: Answering Service, Call Center, Customer Support|Tags: , |

No matter what type of industry or market your business is in, or whether you sell products or services, the distinguishing feature that sets businesses apart is the type of customer service experiences you provide current and new customers. Most businesses have followed a reactive customer service approach for years, while others have started to adapt [...]

Five Things to Prioritize When Running Your Business

By | 2017-03-17T23:24:30+00:00 March 8th, 2017|Categories: Answering Service, Call Center, Virtual Receptionist|Tags: , , |

It can be difficult running your own business when it seems like everything you have to do is a priority. However, if you try to tackle every detail, business meeting, phone call, and customer experience, you will soon find not only are you spread too thin but, also, the attention your business needs is, too. To [...]

Creating Excellent Call Center Experiences for Callers

By | 2017-02-09T23:31:26+00:00 March 1st, 2017|Categories: Answering Service, Call Center|Tags: , |

At some point, each one of us has had to call a call center for customer support. We all know there are several differences which go a long way toward creating wonderful experiences for both the caller and the employee taking the phone call. Let’s take a look at some of the ways businesses can providing [...]

Tips for Greener Business Initiatives

By | 2017-02-09T23:25:35+00:00 February 22nd, 2017|Categories: Answering Service, Call Center|Tags: , , |

You may be wondering how important eco-friendly and green initiatives are to your customers. In recent years, as awareness about the environment has grown, so, too, has the number of customers that specifically seek out those businesses which demonstrate they care about the environment. These types of customers also do not mind paying a little more [...]

Bilingual Answering Service: Breakdown of Languages Used in the United States

By | 2017-01-18T21:15:21+00:00 January 22nd, 2017|Categories: Answering Service, Customer Support|Tags: , , |

The United States is a “melting pot” of people that originally emigrated from different foreign countries, including the United Kingdom, France, and Spain. While English quickly became the predominately spoken language, this is slowly starting to change due to a number of reasons. Among those is the growth of global businesses over the past few decades. [...]

The Benefits of Your Own Personal 24/7 Live Agents

By | 2017-01-18T21:04:16+00:00 January 15th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , , |

As you start off the new year, it is important to set both short term and long term goals and objectives you want to achieve to grow your small business this year. Part of normal business growth is hiring new employees to perform a variety of business functions and tasks. However, finding the right people with [...]

The Importance of Bilingual Answering Services

By | 2016-12-19T18:16:56+00:00 December 22nd, 2016|Categories: Answering Service, Emergency Services|Tags: , , |

In today’s markets, having bilingual or multilingual employees to answer phone calls has become an essential part of doing business. One language that has been growing significantly in the United States is Spanish. Other languages that are becoming more common in the business world are Chinese and Portuguese. Not having a bilingual person to answer phone [...]

Customer Service Holiday Tips for Businesses

By | 2016-12-16T23:17:24+00:00 December 8th, 2016|Categories: 24 Hour Answering Service, Call Center|Tags: , , |

The holiday shopping season is upon us and dealing with the influx of shoppers can seem challenging at times for business owners. Customer service is just as important this time of year as it is the rest of the year. Many of the customers you encounter over the holiday season could potentially become repeat customers. Make [...]