5 Ways to Reduce Customer Wait Times & Customer Frustration on the Phone

By |2019-07-09T15:26:56+00:00July 9th, 2019|Categories: Business Insight, Customer Support|Tags: , , |

Long customer wait times on the phone lead to customer frustration and an overall drop in how that brand or business is viewed – don’t let that happen to you. Instead, use tried and true tactics to reduce your customer wait times (and their frustration) and be looked at as a company who values their customers’ [...]

3 Customer Retention Tips to Keep Your Customers Coming Back

By |2017-08-30T16:41:18+00:00August 30th, 2017|Categories: Call Center, Customer Support, Quality Assurance|Tags: , , |

Businesses that can’t retain customers usually aren’t around for very long. For most companies, convincing customers to keep coming back is just as important as finding new customers, if not more important. What can businesses do to keep their customers coming back, instead of constantly scrambling to find new ones to replace them? Let’s take a [...]

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