Best Practices for Handling Emergency Calls

By |2022-07-21T17:27:12+00:00July 14th, 2022|Categories: Emergency Services|Tags: , |

More than 209 million emergency calls were directed to 911 alone in 2020. This is why hiring people who work well in panic situations in their emergency sector is imperative. But having a calm personality is only 10% of this job. This blog discusses the best practices that help call center agents remain focused and calm [...]

New Year Knowledge: What is an Emergency Services Dispatcher & How Can It Help Your Business?

By |2019-01-10T04:53:14+00:00January 10th, 2019|Categories: Call Center, Emergency Services|Tags: , , |

Emergency services dispatcher is a bit of a mouthful, but that doesn’t mean it is difficult to understand or difficult to employ. In fact, an emergency services dispatcher is essentially just what it sounds like – an individual which dispatches emergency services on your behalf. This can be done in a number of ways, and the [...]

Why You Should Hire An Emergency Dispatch Center

By |2017-12-07T19:35:01+00:00November 29th, 2017|Categories: Answering Service, Call Center, Customer Support|Tags: , , |

Emergencies can happen at any time. If you serve the community as an emergency responder, you know the importance of availability. Having a dispatch center available around the clock is a must to provide the required support. To provide a high-quality emergency dispatch center, consider outsourcing the answering service. Here are three benefits to hiring an [...]

Go to Top