What Does a Live Virtual Receptionist Service Do?

By |2020-11-09T20:02:06+00:00November 5th, 2020|Categories: Virtual Receptionist|Tags: , , |

Live virtual receptionists can take away a lot of the busywork you or your employees often have to wade through. This leaves you time to finish your main duties and focus on your most important functions - like providing excellent service and products to your customers or clients! Whether you are an independent contractor who wants [...]

Safety Features of Virtual Receptionists

By |2020-06-22T22:00:54+00:00June 22nd, 2020|Categories: Customer Support, Virtual Receptionist|Tags: , |

Call centers handle a large amount of confidential customer data regardless of what industry you are in. From helping customers with technical support to processing orders by phone, even medical answering services, or scheduling appointments, your virtual receptionist needs to operate with safety and data confidentiality first and foremost in their mind. Because of access to [...]

Are You in Technology, Healthcare or Property Management? You Need a Virtual Receptionist!

By |2019-09-13T17:58:09+00:00September 13th, 2019|Categories: Virtual Receptionist|Tags: , , , |

If you work in technology, healthcare, or property management – then you might just need a virtual receptionist. But why? What do these industries involve that makes their need for a 24/7 live agent or virtual receptionist so much greater? Let’s dive into these industries as well as the aspects of a virtual receptionist that make [...]

Answering Service vs Virtual Receptionist: Are They the Same? (3 Differences You Need to Know)

By |2019-05-24T21:33:11+00:00May 24th, 2019|Categories: Answering Service, Virtual Receptionist|Tags: , |

Both answering services and virtual receptionists offer over-the-phone support in many ways for your clients, customers, or potentials. But there seems to be a lot of confusion regarding their differences and how you should go about choosing one over the other. Many articles on this topic have a clear leaning – telling you that the service you [...]

10 Reasons You Really Do Need a Live Virtual Receptionist Service

By |2019-08-05T17:39:04+00:00May 16th, 2019|Categories: Call Center, Virtual Receptionist|Tags: , , |

Though Personalized Communications has many services with many features, and works in numerous industries, we wanted to be clear, concise, and transparent about the biggest benefits that a live virtual receptionist service provides. Because, though we will cater to your specific needs and create the perfect unique package for you, some benefits are universal and can [...]

13 Call Features You Need for Your Small Business

By |2019-03-21T23:59:13+00:00March 21st, 2019|Categories: Call Center, General, Virtual Receptionist|Tags: , , , |

The beauty of working with a veteran, tested and true call center and live answering service company like Personalized Communications, is that we have the experience and expertise, knowledge and foundation, history and varied services to meet any needs you may have. Are you in a specific industry? Need a specific service or feature? Are you [...]

New Year Knowledge: What is a Virtual Receptionist Service?

By |2019-01-17T01:47:18+00:00January 17th, 2019|Categories: 24 Hour Answering Service, Virtual Receptionist|Tags: , , |

Your company shouldn’t ever have to miss a call, but what about when you are closed or when there just aren’t enough people to answer phones and help your customers at the same time? How do you choose between future and potential customers on the phones, and the current customers in your business right now? The [...]

Client Education: What is a Virtual Office Call Answering Service?

By |2018-12-13T17:40:08+00:00December 13th, 2018|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , , |

Personalized Communications gets a lot of questions about our services, packages and what each service means. In fact, many clients have difficulty distinguishing between answering services, a virtual office, or a marriage of the two – virtual office call answering services. If your business wants to know more about virtual office call answering services, or a [...]

Five Team-Building Training Exercises for Your Call Center Agents to Practice

By |2018-10-03T22:27:00+00:00June 27th, 2018|Categories: Call Center|Tags: , |

The effectiveness of call centers to deliver outstanding customer service experiences is largely based upon the experience of its agents. All customer service agents require ongoing and continuing education and training exercises to be able to adapt to the changing needs of customers. Developing the right team-building training exercises can focus on a variety of different [...]

4 Things Your Customers Are Teaching You

By |2017-10-04T20:16:40+00:00September 22nd, 2017|Categories: Answering Service|Tags: , |

It may sound strange to you, but your customers have plenty of things to teach you. When it comes to call centers, customers have concerns, expectations, and wishes. By listening to your customers and providing you with useful data, a call center will help you learn a variety of things that will make your business grow [...]

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