When to record phone calls

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Call Center Best Practices: The Pros and Cons of Recording Phone Calls

By | 2017-07-20T20:00:15+00:00 July 29th, 2017|Categories: Answering Service, Call Center|Tags: , |

“This call is being recorded for quality assurance purposes.” It’s a phrase you hear almost any time you call a customer service line. Even many small businesses have taken to recording their ingoing and outgoing calls. While recording phone calls can offer businesses some great advantages, there are also several pitfalls that need to be avoided. [...]