Customer Service

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How long are your recordings stored?

Recordings are stored for thirty days at no additional charge. Personalized Communications also offers Voice Recording Storage should your recordings need to be stored for longer periods of time.
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What are the hours for the customer care team?

Customer care is available Monday – Friday, 8:00 AM – 5:00 PM CST.
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Can I fax my on call schedule?

  • Call us toll free at 1-800-232-3321 to speak to a customer care associate.
  • Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
  • Fax to 1-866-546-3599.
  • Please include your account name or number.
  • Input online via our convenient Web On-Call Scheduler.
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How can I submit account or script changes?

  • Calls us toll free at 1-800-232-3321 to speak to a customer care associate.
  • Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
  • Fax to 1-866-546-3599.
  • Please include your account name or number.

Availability

Our call center and telephone answering service are available nationwide in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.