How long are your recordings stored?

Recordings are stored for thirty days at no additional charge. Personalized Communications also offers Voice Recording Storage should your recordings need to be stored for longer periods of time.

Are my messages secured?

Yes. We use gateway level, server level, and workstation level anti-virus and intrusion protection.

What will I be billed for?

You are billed for the time utilized by an agent to handle your call. Your usage starts from the time the call is answered by a live, friendly agent until the call is no longer on the agent screen. We host a variety of plans to fit your business needs with live agent rates starting at $39.00.

What type of payments do you accept?

We accept Visa, MasterCard, Discover, American Express, Money Orders, Checks, and ACH/EFT (ACH and Credit Card Methods require a completed Payment Option Agreement on file.)

What are the hours for the customer care team?

Customer care is available Monday – Friday, 8:00 AM – 5:00 PM CST.

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"Your team did a great job for us on the last call list and we appreciate it! Please pass our appreciation to your team members."

-Zane
Mason Claims

Our call center and telephone answering service are available nationwide in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.