Features We Provide
Imagine worry-free sales controlled by you. Personalized Communications offers comprehensive call center solutions for any size business in need of inbound call service management. Your outsourcing needs will be carefully examined and a personalized package will be created especially for your business environment.
Once we implement your company’s customized communications package, our highly trained staff of communication professionals will provide a consistent and efficient way for your company to meet the demand of high volume call center activity.
24-7 Live Service
Let your clients know you are always open for business. With live agents provided by Personalized Communications, you are letting your customers know their call matters. Learn more...
Online Reporting
Our Online Call Detail Report (CDR) is simple to use and will show you date, time, caller ID, minutes used to handle your call and more. Learn more...
Bilingual Agents
Hablamos Español! With growing trends in diversity, Personalized Communications stays ahead of the game with in-house English-Spanish bilingual agents available to take care of your clients. Learn more...
Recorded Calls
Do you need your patched calls recorded? Our agent will screen the call per your instructions, connect the caller to you and drop off the line. Learn more...
Email, Text, & Fax Delivery
Does your management team need to stay in the loop of calls received after hours? We can email multiple users a recap of all messages so you can stay on top of your business. Learn more...
Security
Building security is critical in providing safety to our staff, property, and customer information. Our building is secured by IEI Access Control keypads.
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Express Call Forward
With Express Call Forward, simply call forward you phones to our call center and receive a recording that only your office number hears. Learn more...
Toll Free Numbers
Our toll free numbers allow us to receive calls from anywhere in the continental United States and Canada. We offer a range of numbers ready for immediate use. Learn more...
Live Message Delivery
Live message delivery can be used in conjunction with email, text and fax delivery. Personalized Communications is committed to superiority and works toward your complete satisfaction. Learn more...
Voicemail
Our voicemail offers convenience and ease of use. Receive immediate notifications via email, text or pager when a message has been received. Learn more...
Online Account Access
The internet has proven to be a powerful communications platform which can be found practically anywhere you are. Personalized Communications is proud to offer a diverse set of online tools to make you more efficient. Learn more...
Web On Call Schedule
With two different levels of access, Web On-Call Schedule allows everyone on your team to view who is on call but still provide a selected few access to actually make changes. Learn more...
Learn More. Contact Us Today.
Our friendly staff will be happy to talk to you and learn about your business needs.
Call 1-800-606-9898
