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Healthcare

Personalized Communications is your complete one-stop medical call center solution, providing health care professionals with a comprehensive array of integrated web and telephone based services accessed through a universal point-of-entry.

From live or automated service with guaranteed message delivery to physician referral and real time appointment scheduling, Personalized Communications continues to innovate and maintain its leadership position within the health care industry.

  • Dentists
  • Family Practice
  • Home Health Care
  • Hospice
  • Pharmacy
  • Specialists

HIPAA Compliance

HIPAA Compliance Health Insurance Portability and Accountability Act is a necessity for all health care providers, including thier medical call centers. Personalized Communications understands the importance to protecting your patient’s information. Every agent goes through comprehensive HIPAA training and signs a confidentiality agreement at the beginning of their employment. Security measures are also put in place from building access to workstation logins.

Receptionist

Transfer your calls to us during lunch, while you are running errands or on an overflow basis. We have agents here anytime to be your out of office receptionist.

Appointment Scheduling

Need help scheduling appointments for your patients? With the use of an online based calendar to prevent overbooking, our agents schedule appointments on your behalf.

Emergency Dispatch

Life-threatening emergencies need immediate action. Our skilled dispatchers will screen each call and deliver your message with a live phone call or text message. Text message delivery is followed up with a live phone call if we do not receive confirmation of message receipt. The choice is yours.

Web On-Call Schedule

We provide access to our Web On-Call Scheduler. This feature allows you to change or view the call rotation at anytime, anywhere you have internet access.

Automated Upfront Greeting

In an effort to help save money, many practices use our after hours upfront greeting. Automated upfront greeting usually indicate the office is closed and provides further instructions with or without press options.

Sample Greeting: “Thank you for calling ___. Our office hours are ___ to ___. For billing or general inquiries, please call back during our normal business hours. If you have an emergency or need immediate assistance, please press -1- now. Thank you.”

Let us support your organization through its comprehensive menu of medical communication services. Contact us today for a consultation.