Healthcare & Medical Center Answering Services

When you’re responsible for a busy medical practice, not just any call service will do. You need the expert medical answering services that are HIPAA compliant and designed to support your effectiveness. Personalized Communications offers you a complete medical call center solution, backed up by the highest standards of professionalism. We provide health care professionals with a comprehensive array of integrated web and telephone based services, all accessible through a universal point-of-entry.

From live or automated service with guaranteed message delivery to physician referral and real time appointment scheduling, Personalized Communications continues to innovate and maintain its leadership position within the health care industry. Among the many health care centers and medical professionals who rely on us are:

  • Dentists and dental clinics
  • Medical testing centers
  • Family physicians
  • Home health are providers
  • Hospice
  • Pharmacies
  • Doctors and other medical specialists

HIPAA Compliance

Aligning daily procedure to comply with the Health Insurance Portability and Accountability Act (HIPAA) is a requirement for all health care providers, including their medical call centers. Personalized Communications understands the importance of protecting your patient’s information. Every agent goes through comprehensive HIPAA training and signs a confidentiality agreement at the beginning of their employment. Security measures are also put into place, ranging from building access to workstation logins.

24-Hour Receptionist Services

Transfer your calls to us during lunch, while you are running errands, or on an overflow basis. Our agents are trained, ready, and available any time you need an out-of-office receptionist.

Appointment Scheduling

Need help scheduling appointments for your patients? Using an online calendar to prevent overbooking and to give you instant updates, our agents can schedule appointments on your behalf.

Emergency Dispatch

Life-threatening emergencies call for immediate action. Our skilled dispatchers will screen each call and deliver your message with a live phone call or text message. Either way, you’re covered; text message delivery is followed up with a live phone call if we do not receive confirmation of message receipt. The choice is yours.

Web On-Call Schedule

As a client, you get access to our secure Web On-Call Scheduler. Change or view the call rotation at anytime, anywhere you have Internet access!

Automated Upfront Greeting

To save you money, we offer practices like yours the option of using our after-hours upfront greeting. Automated upfront greetings generally indicate that the office is closed, provide further instructions, and can be configured with or without press options.

Sample Greeting: “Thank you for calling ___. Our office hours are ___ to ___. For billing or general inquiries, please call back during our normal business hours. If you have an emergency or need immediate assistance, please press -1- now. Thank you.”

Let us support your organization through our comprehensive menu of medical communication services. Contact us today for a consultation.