Sales Inquiries
Is there a contract?
There is no term contract. Therefore you are not locked in for an extended period of time. We only require a signed service agreement which outlines the rate you have selected along with any additional terms so there are no surprises on your bill.
Can I change my plan?
Because we have no contracts, your plan can be changed at any time. Many of our clients have a seasonal business and find our online Call Detail Report very useful.
When will I receive my messages?
Message delivery can be upon request, scheduled or immediately after each call.
How will I receive my messages?
We have several options for message delivery. You may request your messages to be received via fax, email, text, online, or by phone call. The choice is yours and there are no recipient limits.
How does it work?
Once the account is ready, your customer care associate will contact you with the call forwarding number and standard call forwarding instructions. Once the line is forwarded to the number provided, all of your calls will be answered by one of our agents. The agents will take a message and deliver as per your instructions.
How soon can I start?
Start times are coordinated with your sales consultant dependent upon the complexity of the account. Most accounts are ready for use in 24-48 business hours, as long as all account details have been submitted. Need your account to start sooner? No problem. Many basic accounts can start the same day if all account details are submitted before noon.
Are your calls outsourced overseas?
No. Personalized Communications is a U.S. owned and operated business.
What will I be billed for?
You are billed for the time utilized by an agent to handle your call. Your usage starts from the time the call is answered by a live, friendly agent until the call is no longer on the agent screen. We host a variety of plans to fit your business needs with live agent rates starting at $39.00.
Do you roll up to the next minute?
No. Our billing system allows us to bill in one second increments. This means you will only be billed for what you use. We do not roll up each call to the next minute.
