Technical Support
Are my messages secured?
Yes. We use gateway level, server level, and workstation level anti-virus and intrusion protection.
Do you have backup systems in place?
- Computers – Servers are backed up nightly.
- Power – Our utility power is backed up by our commercial UPS system and commercial natural gas generator.
- Internet – We supply redundant high-speed DSL and Cable internet feeds to our entire network.
- Phone – We use T1 level telephone service from two different providers.
If I get simultaneous calls, will my callers receive a busy signal?
Like most call centers, our call center does exercise call limits. Unlike most call centers, this can be increased any time at NO additional charge. We only need to know when to expect your call volume for staffing purposes.
How do I forward my phones to Personalized Communications?
There are three common types of telephone services; POTS, PBX, and VOIP.
- POTS Line – Plain Old Telephone System (most common)
- Dial *72. (Some service providers will require you to dial 72#.)
- If there are multiple lines, you must be on the 1st line of the phone.
- Dial the call forward number (DID) provided.
- Once you receive an answer, you may hang up.
- Test call forwarding by dialing your office number.
- PBX – Private Branch Exchange
- PBX provider must configure forwarding for this type of system.
- VOIP Line
- With most providers, you may log into your VOIP control panel and set up your forwarding according to your vendor instruction.
