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Blog 2017-02-09T01:30:24+00:00
1504, 2018

Call Center Training 101: Why Is It Important to Have Good Product Knowledge?

By | April 15th, 2018|Categories: Call Center|Tags: , |0 Comments

Consumers today are a bit more self-reliant when it comes to gathering product knowledge. They browse your website, visit your social media pages, and review your FAQs. However, you cannot rely solely on these resources [...]

804, 2018

Telephone Customer Service Dos and Don’ts for Call Center Agents

By | April 8th, 2018|Categories: Call Center|Tags: , |0 Comments

Call center agents are your company’s front line when it comes to customers and potential customers calling your business. The impression your agents make over the phone can greatly influence people’s impressions about your business. [...]

2903, 2018

How to Develop and Assess a Call Center KPI List for Company Success

By | March 29th, 2018|Categories: Call Center|Tags: , |0 Comments

Key performance indicators (KPI) are essential metrics used in call centers to evaluate the overall success of the company. A call center KPI list features various metrics that are used to measure the performance of [...]

2203, 2018

Five Advantages of Self-Service Technologies that Enhance Live Call Center Support

By | March 22nd, 2018|Categories: Call Center|Tags: , |0 Comments

There can be several advantages of self-service technologies when they are used alongside live call center support. Both types of support options go hand-in-hand in providing positive customer service experiences. Some of the advantages your [...]

1503, 2018

How to Implement a Proactive Customer Service Approach

By | March 15th, 2018|Categories: Call Center|Tags: , |0 Comments

How do you respond to your customers when they need support? Do you wait for them to reach out and contact you? If so, then you are using reactive customer service. While it is perfectly [...]

803, 2018

Five Top Call Center Technology Trends for 2018

By | March 8th, 2018|Categories: Call Center|0 Comments

The key to remaining successful in 2018 is delivering exceptional customer service throughout the entire customer experience. To ensure businesses are utilizing the right solutions, it is essential to review what technologies your business is [...]

2002, 2018

5 Simple Ways to Nurture Your Customers

By | February 20th, 2018|Categories: General|Tags: , , |0 Comments

Customer experience is important in not only getting new customers but also keeping repeat customers. Think you could do more to take care of your clientele? It never hurts to go the extra mile in [...]

1702, 2018

4 Things to Do When You’re on Hold

By | February 17th, 2018|Categories: Call Center, Customer Support|Tags: , , |0 Comments

Have you ever desperately needed an answer from a company, only to be stuck on hold, waiting in a long queue of other customers? As frustrating as being placed on hold can be, it’s all [...]

502, 2018

5 Tools to Make Your Business Look Bigger

By | February 5th, 2018|Categories: General|Tags: , , |0 Comments

For some consumers, working with a small business seems risky because of its size. Customers want to know that they can trust a company before doing business with it, but, with a smaller customer support [...]