As e-commerce businesses grow, the need for assistance in daily tasks has escalated. Virtual assistants are the new top trend in the labor market that is in high demand. Able to adapt to all types of industries, they can help boost online retail performance. Virtual assistants are the future of e-commerce. They handle online customer interactions, [...]
Recruitment has always been a fast-changing industry facing many challenges, like adapting to new recruiting methods. Underpaid employees, unsatisfied employers - everyone was waiting for an extraordinary chance to set things straight. And then the COVID-19 pandemic hit the reset button and gave us all lots to reconsider. It closed the doors of many businesses that [...]
According to a patient survey, 60% of respondents have looked for a different provider to schedule an appointment sooner. You want to meet your patients' urgent needs, yet even booking every call has its drawbacks. Vitals’ 9th annual wait time report finds that 30% of people have walked out due to long waiting times. The answer [...]
More than 209 million emergency calls were directed to 911 alone in 2020. This is why hiring people who work well in panic situations in their emergency sector is imperative. But having a calm personality is only 10% of this job. This blog discusses the best practices that help call center agents remain focused and calm [...]
There are over 950,000 desk receptionists all over the US, proving that it’s nearly impossible to run a business without one - but the truth is there really isn’t always a need for full-time service. Virtual reception was a huge success among businesses working remotely during the pandemic. Companies saw their business thriving more with remote [...]
Companies that excel and focus on customer experience grow revenues by 4% to 8% above their market. That’s why monitoring and maintaining customer satisfaction are essential ingredients for a company’s success. This article will discuss the importance of measuring customer satisfaction and the primary ways to measure it like customer satisfaction surveys and scores. Importance of [...]
Every day, U.S. businesses encounter approximately 2,500 internal security breaches. Hiring the wrong person may cost you thousands of dollars. You can minimize the risk with employee background screening. However, not all businesses have access to the right resources or have employees with the right skill set to filter stellar employees. In this case, consider outsourcing [...]
Trying to lead a successful career or grow your business always comes with both perks and challenges. While growth promises more opportunities and better earning potential, the number of responsibilities also increases. It may even reach a point where you cannot possibly do everything without having to sacrifice sleep or quality time with loved ones. The [...]
A beauty guru on TikTok exclaiming about a new holy grail concealer. A model posting an Instagram story about their favorite vegan burger place. A celebrity is pictured with a cute hoodie from a startup fashion label. These days, plenty of brands work hard to get their products to celebrities and influencers—people with a high follower [...]
For 96% of consumers, customer service quality is critical in choosing which brand they’re loyal to. To keep up in a competitive environment, you need to provide callers with positive experiences. One way to improve your customer service quality and efficiency is to provide your employees with a call screening script. Find out what your script [...]
