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So far Personalized Communications has created 748 blog entries.

What Customers Expect from Businesses’ Customer Service in 2022

By |2022-01-31T19:48:00+00:00January 17th, 2022|Categories: Customer Support|Tags: , , |

Consumers have long been discerning about the customer service they receive, but the prolonged effects of the COVID-19 pandemic have exacerbated their need for excellence from businesses. Consider the following statistics: 93% of customers are more likely to purchase again from brands with excellent customer service 64% of consumers find customer experience more important than the [...]

5 Ways Technology is Changing Customer Service

By |2022-02-01T09:26:18+00:00January 10th, 2022|Categories: Business Insight, Customer Support|Tags: , , |

Your business needs to invest in your customers’ satisfaction to outpace your competitors. Compared to brands with inferior customer service, those that create superior customer experiences bring in 5.7 times more revenue. As technologies develop, companies find new ways to streamline their customer service operations and increase their effectiveness. If you want to keep up, your [...]

The Unsung Benefits of Offering Bilingual Customer Service

By |2022-02-01T09:26:07+00:00January 3rd, 2022|Categories: Bilingual Agents|Tags: , , |

Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your chances [...]

Customer Feedback: Effective Ways to Collect It

By |2021-12-30T16:28:23+00:00December 23rd, 2021|Categories: Customer Support|Tags: , , |

If there is anything that business analysts like to emphasize to growing companies, it’s the fact that customer experience is now everything. The user experience and customer satisfaction have become the cornerstone of every company’s marketing. One of the best ways to figure out what brings customers satisfaction, what they care about, and what concerns are [...]

Omnichannel Customer Service: Should Your Business Adopt It?

By |2021-12-30T13:25:23+00:00December 16th, 2021|Categories: Customer Support|Tags: , |

There are so many different ways for businesses to reach customers today. Social media, text, web, and many other platforms—all of these have methods to allow companies to reach out to their customers. And they work: the numbers from marketing studies throughout the world, not just in the United States, showcase how effective it is for [...]

Call Center Trends to Watch Out for in 2022

By |2021-12-15T18:24:57+00:00December 9th, 2021|Categories: Call Center|

Call centers have undoubtedly been significant contributors to the economy, even during the upheavals stemming from the pandemic. Some specialists go as far as calling them heroes, as they kept up with the work supporting an online retail and eCommerce industry that had inflated massively. Call centers have had to adapt and become more efficient to [...]

4 Proven Ways to Improve Your Customer Response Times

By |2021-12-01T15:58:20+00:00November 18th, 2021|Categories: Customer Support, Quality Assurance|Tags: , |

Quick response times and customer concerns addressed efficiently are essential to fostering brand loyalty. Meanwhile, slow customer response times will result in loss of customers and revenue. However, you also have other tasks that might need more immediate attention. You need strategies and systems that will make responding to customers more efficient. Here are 4 ways [...]

Why Your Dental Practice Needs an Emergency Answering Service

By |2021-11-18T19:52:49+00:00November 11th, 2021|Categories: 24 Hour Answering Service|Tags: , , |

It can get a bit hectic at the front desk of your dental practice. You get inquiries about your services and calls from existing patients wanting to schedule or reschedule - and you won’t always have the time and energy to pick up each phone call. But what if there’s an emergency? Even if there isn’t, [...]

4 Ways to Improve Your Practice’s Front Desk Efficiency

By |2021-11-17T13:59:14+00:00November 4th, 2021|Categories: Answering Service|Tags: , , |

Your front desk is the first physical point of contact between you and your patients. It’s important that your front desk is able to work well in order to ensure efficiency for the rest of the practice as well as leave good impressions. Poor front desk efficiency will cause employee burnout, impacting your staff’s ability to [...]

How to Optimize Your Employee Background Screening Process

By |2021-11-03T18:29:34+00:00October 22nd, 2021|Categories: Business Insight|Tags: |

Most employers perform some kind of background check. According to the National Association of Professional Background Screeners (NAPBS), they primarily investigate criminal history in national and county or state databases. When it comes to hiring, conducting background checks is a vital step. Doing so helps you better picture the applicant and protect your company, employees, and [...]

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