About Personalized Communications

This author has not yet filled in any details.
So far Personalized Communications has created 748 blog entries.

Top Customer Service Trends to Look Out for in 2021

By |2021-07-14T20:12:40+00:00July 8th, 2021|Categories: Customer Support|Tags: , |

Marketing and sales platform Hubspot found that 68% of consumers are willing to pay more for products and services from a company known to offer customer service experiences. That means providing a good customer experience is still at the heart of customer service. However, the world is quickly changing and becoming more digital. How will customer service [...]

Order Tracking & Its Benefits for Your eCommerce Business

By |2021-07-02T19:58:52+00:00June 17th, 2021|Categories: Customer Support|Tags: , |

The digital revolution has created a more level business landscape by shifting power to the customers. Nowadays, it's conceivable for smaller online retailers to compete with industry giants. What is essential is prioritizing what customers value in order for your business to thrive. For instance, retail research revealed that 73.6% of shoppers say delivery time is [...]

Outstanding Service Earns Award of Excellence – Dallas

By |2021-06-14T20:26:15+00:00June 14th, 2021|Categories: General|

Personalized Communications Inc.  wins coveted ATSI Award of Excellence   Personalized Communications Inc. of Duncanville, TX has been honored with the exclusive ATSI 2021 Award of Excellence for the 15th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including [...]

Outstanding Service Earns Award of Excellence – San Antonio

By |2021-06-14T21:18:28+00:00June 14th, 2021|Categories: General|

LTC Answering Service wins coveted ATSI Award of Excellence   LTC Answering Service of San Antonio, TX has been honored with the exclusive ATSI  2021 Award of Excellence for the 2nd consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center [...]

Why Fast, Round-the-Clock Response is Essential to Your Business Today

By |2021-06-09T14:39:53+00:00June 3rd, 2021|Categories: Business Insight, Customer Support|Tags: , |

As more businesses begin to adopt more sophisticated marketing strategies, your company will have to compete for sales and customers. If you want to keep your customers and grow your business at the same time, you must offer exceptional customer service. In fact, according to research on Hubspot, 82% of customers rate “immediate” responses to their [...]

Manners Matter: The Importance of Professional Telephone Etiquette

By |2021-05-27T16:40:44+00:00May 20th, 2021|Categories: Business Insight, Customer Support|Tags: , |

Any experienced business owner can attest to how important repeat customs are to success. According to Small Business Trends, the average repeat customer spends around a third more than new customers. And a 5 percent increase in customer retention can boost profitability by up to 95 percent. Although acquiring new business is important, investment in retention [...]

4 Reasons Why Outsourcing Employee Screening Is Effective

By |2021-05-25T19:50:07+00:00May 13th, 2021|Categories: Answering Service, Business Insight|Tags: , |

Without a proper pre-employment screening procedure, you are putting your business at risk. For this, outsourcing is one of the best options for small companies to screen their applicants. In this blog, Always Answer discusses why it is more effective and efficient to outsource your employee screening, especially if you are a small-to-medium enterprise. Cost + [...]

What You Need to Know About Customer Care for the Modern Customer

By |2021-05-14T17:53:57+00:00May 6th, 2021|Categories: Customer Support|Tags: , |

Many of us wonder how some businesses outperform their competitors and what makes their customers remain loyal to them. These businesses have the ability to retain their customers through the years, despite the presence of similar businesses that offer the same products and services that they do. So, what sets them apart from their competitors? It’s [...]

Phone Answering Service and Its Benefits for Your Business

By |2021-04-30T16:49:02+00:00April 22nd, 2021|Categories: Answering Service|Tags: , |

Whether you own a small business or a big one, there’s one thing central to running an enterprise: communication. Customer Service and Communication Industry statistics show that customer experience significantly impacts the way customers engage with a brand. A PWC study suggests that U.S. consumers are willing to pay 16% more on premium services and become [...]

How to Personalize Your Customer Communications Strategy

By |2021-04-27T17:10:36+00:00April 15th, 2021|Categories: Customer Support|Tags: , |

When it comes to interacting with customers, personalization is the way to go. A study published in the Journal of Interactive Advertising found that you could trigger positive thoughts in your customer by simply mentioning their name in a marketing message. It gives them the impression that you care about their patronage of your products and [...]

Go to Top