Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your chances [...]
Knowing what to look for in a quality call center can be difficult when so many phone answering and call center businesses exist! Should you work local or go with the cheapest option? What about reviews, packages, services, and features? Do you really need coverage around the clock, or just during closed or busy hours? These [...]
At Personalized Communications, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs. Did you know that 27% of Texans speak Spanish? And for many, Spanish is their first language, which [...]
When a business is considering outsourcing its call center services, it must decide whether it wants to use offshore or onshore call centers. Offshore call centers are those operated outside the United States in countries like India and the Philippines. Onshore call centers are those operated here in the United States, like San Antonio answering service [...]
Almost any type of business that you can imagine depends on maintaining a healthy relationship with its customer base. With some types of business, however, this is far easier said than done. For instance, a great number of companies must routinely converse with customers over the phone—to process orders, to set appointments, or for other functions [...]
Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can help. [...]
Dallas, San Antonio, Houston, and other Texas cities are seeing significant increases in immigrants from Mexico, Central America, and South America. All of the newcomers are potential customers -- but how do you reach out and get this business? These potential customers need all kinds of goods and services: plumbers, mechanics, doctors, flower shops, clothing, and [...]
If your employees are taking up too much valuable work time answering phone calls, you are likely trying to decide between a live answering service and a voicemail service. Which of these is the better option for you in the long run? Here are some questions to ask in order to determine which is best for [...]
Immigration is a huge news story these days, and everyone seems to have their own opinion about how the U.S. should handle immigrants. But the fact of the matter is, immigrants are here, and most likely are here to stay. Since Texas is so near the border, and there are lots of jobs here for those [...]
While you probably know that you can outsource customer service to a call center, you might not realize just how flexible and comprehensive call center services are. Depending on what sort of business or industry you’re in, you might need some or all of the various services available through an outsourced call center. Here are some [...]
