Why Hire a Virtual Receptionist for a Home-Based or Small Business?

By |2020-06-18T19:10:51+00:00August 8th, 2016|Categories: Call Center, Customer Support, Outsourced Call Center, Virtual Receptionist|

As your business grows, it is not uncommon to find you are having less and less time to take care of essential core business functions. You might find yourself on the phone for hours on end with current and potential clients and customers. On the other hand, you may discover you are not able to take [...]

Medical Answering Services Provide Lifeline to Patients After Hours

By |2020-06-18T19:17:37+00:00May 22nd, 2016|Categories: 24 Hour Answering Service, Call Center, Outsourced Call Center|

Patients’ needs don’t end when their physician’s office closes in the afternoon. Many patient needs, such as reporting side effects from medication or inquiring about new symptoms, happen outside the traditional hours of 9 to 5. For patients and physicians in the Dallas area, a medical answering service can provide a critical connection outside office hours. [...]

Employee Screening Tips for Small Business

By |2020-06-18T19:20:06+00:00May 5th, 2016|Categories: Answering Service, Call Center, Customer Support, Inbound Call Center, Outsourced Call Center|

Figuring out how to attract top talent is an issue that all employers must grapple with. What kind of work environment does an in-demand candidate typically prefer? How can you detect “red flags” in a candidate’s employment history that potentially point to inadequate workplace skills and/or serious character deficiencies? What is the best way to quickly [...]

How to Reduce Company Costs and Increase Profits with Call Centers

By |2020-06-18T18:56:34+00:00December 22nd, 2015|Categories: Answering Service, Call Center, Outsourced Call Center|

For a small business owner, it can seem nearly impossible to successfully juggle the various duties and obligations required just to keep the doors opens and the lights on, to say nothing of the difficulties of generating enough revenue to allow the rate of growth necessary to stay competitive in the corporate world of today. With [...]

Call Center Services Boost Customer Service Experiences, Reduce Costs

By |2020-06-18T18:57:23+00:00December 2nd, 2015|Categories: Call Center, Customer Support, Outsourced Call Center|

Small businesses are under increasing pressure to compete as a global economy opens up their traditionally exclusive territory to rivals for customers from around the world. Providing exceptional customer service is one way small businesses can rise above competitors, but providing top notch service on a small business budget can pose a seemingly impossible challenge. Using [...]

Top 6 Reasons to Outsource Your Call Center

By |2020-06-18T18:58:56+00:00October 15th, 2015|Categories: Bilingual Agents, Call Center, Customer Support, Outsourced Call Center|

Almost any type of business that you can imagine depends on maintaining a healthy relationship with its customer base. With some types of business, however, this is far easier said than done. For instance, a great number of companies must routinely converse with customers over the phone—to process orders, to set appointments, or for other functions [...]

When Is the Time to Outsource Your Call Center?

By |2020-06-18T19:03:57+00:00April 21st, 2015|Categories: Answering Service, Call Center, Outsourced Call Center|

One of the questions we are asked the most is, "How do I know when I need to use call center outsourcing?" If you're wondering whether or not your business could benefit from using an outsourced call center, consider the following points: Take an honest look at your customer service skills – Most small business owners [...]

3 Tips to a Safe, Secure Workplace

By |2020-06-18T18:44:46+00:00January 28th, 2015|Categories: Bilingual Agents, Business Insight, Emergency Services, Inbound Call Center, Outsourced Call Center|

Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can help. [...]

3 Ways to Capitalize on the Business Brought by Immigrants

By |2020-06-18T18:29:34+00:00December 5th, 2014|Categories: Answering Service, Bilingual Agents, Business Insight, Call Center, Outsourced Call Center|

Dallas, San Antonio, Houston, and other Texas cities are seeing significant increases in immigrants from Mexico, Central America, and South America. All of the newcomers are potential customers -- but how do you reach out and get this business? These potential customers need all kinds of goods and services: plumbers, mechanics, doctors, flower shops, clothing, and [...]

When Do You Need an Outbound Calling Center?

By |2020-06-18T17:55:48+00:00September 12th, 2014|Categories: Answering Service, Call Center, Customer Support, Outsourced Call Center|

Do you think hiring a call center is only for businesses needing an answering service? If so, you're missing out on some of the best work call center outsourcing can do for you! Businesses That Need to Generate New Leads Sometimes, businesses reach a sort of saturation point, when most people who have heard their marketing [...]

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