Outsourcing continues to be a highly utilized tool among US companies. In fact, around 68% of US consumer product businesses outsource some of their workforce. Though outsourcing was seen as something used exclusively by large enterprises in its earliest years, it’s now commonly utilized by small and medium-sized businesses (SMBs) to gain an edge over their competition. Always [...]
If you’re experiencing spikes in call volume and can’t keep up, you’re losing out on business. Even if your representatives manage to take every call, the added stress will make them less productive, lowering their chances of successfully converting callers into customers. Fortunately, there are a few ways to deal with call volume spikes, lessen the [...]
The success of a law firm greatly depends on how accessible you are to your clients. There are currently 1.3 million lawyers in the United States, and even though a quarter of them are based in New York and California, people across the country can easily call another lawyer nearby if you don’t pick up. These [...]
When you’re interacting with a prospect or a returning customer, especially when they’re inquiring about sales, it’s important to direct all your attention to them. At that moment, they are your most important customer. And if they feel valued, they’re more likely to keep coming back! However, it’s understandable that you might not have the time [...]
Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your chances [...]
Your front desk is the first physical point of contact between you and your patients. It’s important that your front desk is able to work well in order to ensure efficiency for the rest of the practice as well as leave good impressions. Poor front desk efficiency will cause employee burnout, impacting your staff’s ability to [...]
It’s no secret that things can get chaotic when you manage a business. There’s so much work to do and meetings to attend, so some tasks fall through the cracks. One of the commonly overlooked tasks is answering calls. If too many calls are unanswered, it can hurt your reputation and lose customers. This is where [...]
When an emergency strikes, time is of the essence - and there should always be someone available to take your patient’s call. To make sure all calls are taken and processed properly, many practices use emergency answering services. With live receptionists handling these situations, physicians can maximize their time and turn their attention to cases that [...]
Without a proper pre-employment screening procedure, you are putting your business at risk. For this, outsourcing is one of the best options for small companies to screen their applicants. In this blog, Always Answer discusses why it is more effective and efficient to outsource your employee screening, especially if you are a small-to-medium enterprise. Cost + [...]
Whether you’re running a fledgling startup or an established business empire, you can’t always answer all of your customers' calls — even if you wanted to. You have a core business to attend to, on top of the mountain of meetings you probably have. If you want to stay on top of your customers’ questions and [...]
