How do your customers reach you when they need help or assistance with your products or services? Business owners of all size businesses need to carefully evaluate and consider this question in order to ensure they are providing their customers with the highest levels of customer service possible.
Depending upon the type of business you own and the industry segment, your answers could vary from another business owner. However, what you need to realize is that today’s customers demand access to support solutions that fit their busy lifestyles. They do not want to be tied to your normal business operating hours. They want the option to be able to pick up the phone at any time of the day or night and have their call answered by a live phone answering service.
Providing support for your customers afterhours has its advantages for your business that extend beyond delivering exceptional customer service. From a business perspective, business owners benefit from:
- No Missed Calls – You never have to worry about a call going unanswered.
- Affordable Answering Service Solutions – Customizable solutions are available, and you only pay for the calls answered by the answering service.
- Keeps Your Appointment Book Full – If you operate an appointment-based operation, providing 24/7 access means customers can call and book appointments whenever they want, which translates to an increase in business.
- Consistent Call Handling – Answering service representatives are trained to your specifications on how you want the calls handled to ensure consistent experiences for your customers.
- Limited Training – Most telephone support reps have years of experience and only require minor training to learn more about your business and what you require.
- Urgent Call Routing Options – For urgent calls, you can choose how the call is handled and what type of routing options you desire, ranging from warm transfers to text and email notifications.
Making your business available 24/7 is a cost-effective and affordable option when you obtain help from a qualified and experienced answering and customer support service, like us, here at Personalized Communications. Contact us at 1-800-606-9898 now to learn more about our customizable solutions for your business.