Contractors and HVAC business owners often have seasonal operations where virtual receptionists are beneficial. During the off-months, or slow periods, you might be able to answer all of your phone calls and set appointments. However, once things pick up and the phone is ringing off the hook, either you have to stop working to take calls, or the calls are all sent to your voice mail box.
Most of the time when customers are calling, they require a contractor or HVAC technician now. If you are missing calls, this translates to missed customers and lost earnings. With virtual answering assistants, none of your calls are ever missed. Even if you are busy on a job or at a customer’s home, you do not have to worry about not picking up the phone, as your virtual assistant will answer the phone call, and your callers will be greeted by a real live person.
In addition, your assistant can help manage your appointments and scheduling requests. They can make outbound appointment reminder calls to ensure you do not miss any opportunities. In the event a customer needs to reschedule, your assistant can take care of this, too, and then book another customer into the newly opened time slot.
If you want to expand your business and provide 24-hour emergency services, having a virtual assistant is the best way to go so you do not have to be tied to your phone, waiting for calls during the overnight hours. In the event a customer calls in, you are free to determine how you want the call handled and how you are notified.
Then, during your off season or slow periods, you do not have to worry about the added costs of paying a full time employee. Rather, your virtual assistant works only when you need them to, based upon your needs and call volumes. To learn more about virtual appointment confirmation and schedule, receptionist, and administrative assistant services for your HVAC or contractor business, please call Personalized Communications at 1-800-606-9898 today.