Billing Questions
What type of payments do you accept?
We accept Visa, MasterCard, Discover, American Express, Money Orders, Checks, and ACH/EFT (ACH and Credit Card Methods require a completed Payment Option Agreement on file.)
When are invoices due?
All invoices are due upon receipt and late if received after the due by date on each invoice.
Do you charge late fees?
Yes. If an invoice is not paid by the due by date of each invoice, a 5% late fee will be assessed on the next invoice for past due balance.
What is the difference between the service period and usage period?
The service period applies to your base rate and holidays. The usage period applies to usage only.
What period does the base rate cover?
The base rate covers the service period listed on the invoice just below the remittance address.
Who can I contact if I have questions?
- You may call our billing department Monday – Friday, 8AM – 5PM CST by calling 1-800-232-3321.
- Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
How will I receive my invoice?
- You may receive them via fax or email.
- Regular U.S. mail is also available. Processing and postage may be applied.
