Personalized Communications has been serving a variety of clients and businesses since 1975. We are a 24-hour inbound call center with the ability to offer a full range of flexible call center solutions tailored to your businesses style.
Our commitment to impeccable customer service has pushed us to the cutting edge of the answering service and call center industry. With technology and highly skilled telecommunications professionals, we are able to provide top notch attention to each and every one of our clients.
All of our call center agents and management team complete thorough training prior to customer contact. Each must meet high standards of customer service and continue to meet the same standards during employment. Training is ongoing with periodic in-service training in customer service skills, technology related issues dealing with equipment used by each telecommunications specialist. Calls made into our call center are screened for quality assurance thus assuring you of high quality customer care.
Our agents and call center management staff enjoy longevity with Personalized Communications. Most of our staff has been with us for more than three years. Again this means your business gets committed, highly skilled telecommunications specialists. Not transient employees, but consistent procedures and people to service your customer needs. People make the difference here at Personalized Communications with a staff large enough to serve corporate America or your small business with a personalized, professional approach too telecommunication that is tailored to your specific needs.
Upgraded on a continual basis, our computerized telephony equipment adds to our flexibility and ability to handle your businesses call center management needs. By utilizing industry superior equipment, we are able to deliver efficient call answering and order management services. All calls made into our inbound call center are recorded for quality control purposes virtually guaranteeing high quality control over our call center environment.
Our technology offers efficient call delivery through T-1 circuits providing fast, clear, consistent call processing with the most up to date hardware and call center software.