Real Estate

Personalized Communications offers a vast set of solutions to meet your call center needs. We have over thirty years of experience handling the following categories.

Whatever your requirements, a customer care associate will work closely with you to create an account that fits those needs.

Receptionist

Personalized Communications solves a variety of receptionist needs.

Don’t stress about the potential of missed calls because your leasing agent is at lunch, out on property or out for the day. Simply forward your lines to our call center and we will pick up where they left off.

Personalized Communications will take your overflow calls when all your lines are busy or after no answer within a certain number of rings. The flexibility of this service means you only use us when absolutely needed, not during your slow periods.

Spend more time on your business and stop phone interruptions. We offer full-time receptionists to provide you with a professional image.

All messages are emailed, faxed or text directly to you immediately after each call or at scheduled times.

Emergency Dispatch

Emergency calls often happened after hours when no one is in the office to take the call. Our agents are highly experienced in handling a variety of calls including overflowing toilet, gas leak, HVAC not working and no hot water. Forward your phone to our call center for a live agent to screen and dispatch your call depending on the nature of the emergency.

We deliver urgent messages immediately with a live phone call or text message. Text message notifications are followed up with a live phone call if we do not receive confirmation the message was received from your on-call maintenance staff.

Automated Upfront Greeting

In an effort to help save money, many property management companies use an after hours upfront greeting. Automated upfront greeting usually indicate the office is closed and provides further instructions with or without press options.

Sample Greeting: “Thank you for calling ___. For non-emergencies or general office inquiries, please call back during our normal business hours. If you have an emergency or need immediate assistance, please press -1- now. Thank you.”

Voicemail

You can utilize our live service in conjunction with our voicemail system for non-emergency calls. Receive your message immediately. Our system allows the voicemail to be emailed to you in an attachment. There is no need to call and check in throughout the day.

Personalized Communications is committed to providing the best in call center services. Our knowledgeable team is ready to take your call. Contact us today for a free quote.