There are over 950,000 desk receptionists all over the US, proving that it’s nearly impossible to run a business without one – but the truth is there really isn’t always a need for full-time service.

Virtual reception was a huge success among businesses working remotely during the pandemic. Companies saw their business thriving more with remote receptionists instead of full-time ones.

This article reveals several business problems that a virtual receptionist can help solve.

1. High Cost of Salaries

Hiring a physical receptionist binds small enterprises to pay a fixed full-time salary. Virtual receptionists, on the other hand, cost nearly 90% less than full-time receptionists because the salary is determined only by the required services – no insurance, no paperwork.

Additionally, it’s highly advisable to incorporate an automated telephone system to retrieve and forward calls to voicemail. It’s a profitable combination and, more importantly, a time-saver.

2. Lower Levels of Professionalism & Productivity

Small businesses often have a tight schedule and difficulty managing their company in 8 hours. Potential customers often send messages that must be answered at inconvenient times, or the company might appear unprofessional.

Virtual receptionists make the time that owners don’t have. And it’s not just answering calls but also organizing meetings and rescheduling appointments in critical situations. These are the pillars of a well-established company that virtual receptionists have covered.

3. Customer Support Service

When businesses transfer to online stores, the audience multiplies, considering everyone from anywhere in the world gets access to their services. But, it can be hectic to respond to all clients in a day, so more staff is needed in such situations.

Virtual receptionists are perfect for this. They can respond to calls and emails, monitor shipping, react swiftly to changes in orders or shipments, relocating them – all remotely. Plus, there’s no need to pay extra for laptops or computers.

4. Low Service Outreach

Incoming calls and messages, upcoming proposals, emails, or texts are all part of the daily duties every solopreneur has.

It’s impossible to respond to all calls, close deals, discuss business growth plans, and pitch new clients in 8 hours a day. Therefore, hiring virtual receptionists is the best solution because they can respond to customers and therefore work on strengthening brand loyalty.

Moreover, if an administrative agent or an employee from the customer support team calls in sick, a virtual receptionist can easily cover. This way, the job won’t stagnate, so the business will continue working and increase its outreach.

5. Working Distractions

Small business entrepreneurs often get interrupted by a sudden phone call, text, or email throughout the day, making it impossible to remain focused on the important things.

An experienced virtual receptionist eliminates any obstruction threatening the workflow and provides a productive environment. They are flexible to adjust to many situations and will handle customers, partners, or other people interested in your brand.

Hire Experienced Virtual Receptionists from Always Answer!

A virtual receptionist can increase the productivity of your business and help you solve some of the issues impeding the growth of your brand. To get the best results, you need to hire a company with quality service.

Check Always Answer, a call center agency with experience since 1975. Our team has helped many small entrepreneurs during their first business stages. Contact us today, and let’s work on improving your business with a top virtual receptionist service.