With more and more options for consumers these days, largely in part to technology and the Internet, one of the major determining factors consumers use to decide to buy products or services is how easy it is to reach the business if they have questions or need support. While many consumers enjoy being able to research [...]
Customer service is often why consumers choose local small businesses over larger national chains. By offering a high level of customer service—getting to know consumers as individuals, offering around the clock answering service access, and forging strong bonds—smaller companies can provide a superior experience to larger firms. Giving customers a positive, memorable client support experience will [...]
As the business world picks up and the economy slowly recovers, there is more demand for the services of a good CPA. How can you capitalize on this new influx of potential business? With the right tools, like up-to-date technology and a professional live answering service, you'll have no problem rolling the new business in. Invest [...]
If you're starting a new business of any kind, Austin is the place to be! Outpacing the growth of most other U.S. cities, Austin is in a post-recession building spree, and HVAC services are in demand. What does it take to be successful in this endeavor? Smart marketing, good call answering services, and a solid plan for [...]
If your employees are taking up too much valuable work time answering phone calls, you are likely trying to decide between a live answering service and a voicemail service. Which of these is the better option for you in the long run? Here are some questions to ask in order to determine which is best for [...]
Immigration is a huge news story these days, and everyone seems to have their own opinion about how the U.S. should handle immigrants. But the fact of the matter is, immigrants are here, and most likely are here to stay. Since Texas is so near the border, and there are lots of jobs here for those [...]
Have you ever thought you needed to clone yourself to get everything done? While the technology for human cloning is decades away, a virtual assistant can make you feel like you cloned yourself, almost doubling your capacity for getting things done. But, what could a virtual assistant do for you? 1. Bookkeeping If you spend several [...]
Every call center offers an array of services to meet your needs. The problem some companies have is knowing which of these are necessary. Rather than fall into an up sale of services you won’t use, evaluate your company. This shows you where you need the help of a center. Define Your Needs You may need [...]
There are a number of holidays throughout the year, from Thanksgiving, to President’s Day, to Memorial Day. You may offer all or none of these holidays off to your employees. Either way, your call center has you covered on any of these days. You can increase customer satisfaction, as well as employee satisfaction, by using these [...]
Your call center agents deal daily with tough customers and situations. While agents are trained to handle this, it is important to keep the mood up. When you choose your answering service, ensure it is one that considers its employees. Holiday Celebrations Even though agents are working holidays, it doesn’t mean they should miss out on all the [...]