Long before call centers were known as such, there was a different type of “call center,” often referred to as a “phone room.” Phone rooms were centralized areas of a business where all inbound calls were answered by telephone operators. For those of you old enough to remember corded phones, another form of call center was [...]
Physician practices are not always that familiar with the benefits of using a call center for their office. They might assume call centers are just for retail businesses, and have misconceptions about calls having to be answered overseas or about not being able to receive emergency calls and messages in a time fashion. However, call centers [...]
As your business grows, it is not uncommon to find you are having less and less time to take care of essential core business functions. You might find yourself on the phone for hours on end with current and potential clients and customers. On the other hand, you may discover you are not able to take [...]
Being able to provide your customers, clients, and vendors with exceptional customer service has become an important factor to being able to run a smooth operation. Not only will you develop dedicated customers who will return to your business time and again, but you will also attract new customers, often from the feedback and recommendations of [...]
The first impressions your company will make with attendees is during the event registration. If your registration processes are not efficient, take too long, or require people to stand in line an excessive amount of time, you will not be off to a good start. Here are several tips to help you better prepare for event [...]
Poor customer service experiences have an impact on your business operations. Unfortunately, many businesses do not take the time to consider just how much a bad customer experience will affect them. Did you know U.S. businesses lose over $41 billion annually, due to poor customer service? In addition, 76% of people use customer service as a [...]
Figuring out how to attract top talent is an issue that all employers must grapple with. What kind of work environment does an in-demand candidate typically prefer? How can you detect “red flags” in a candidate’s employment history that potentially point to inadequate workplace skills and/or serious character deficiencies? What is the best way to quickly [...]
Law firms and the services their attorneys provide are often in high demand. Missing calls from potential clients could result in losing business to your competition. Making sure calls are always answered can seem challenging, at times, especially when preparing clients and cases for court hearings, being in court, and other times where you are away [...]
It’s never easy to run a successful small business, especially if you have aspirations to turn your modest little enterprise into a much larger organization with revenues to match. To stay ahead of the curve, it’s important to be able to keep track of trends that affect the small business sector. This includes trends already in [...]
Small businesses are under increasing pressure to compete as a global economy opens up their traditionally exclusive territory to rivals for customers from around the world. Providing exceptional customer service is one way small businesses can rise above competitors, but providing top notch service on a small business budget can pose a seemingly impossible challenge. Using [...]
